2025 UK Banking Benchmark Report
Measuring the quality of experience of 6 top UK banks
Premium digital account opening experiences that convert
Unlock key insights to boost premium digital account onboarding, loyalty, and customer satisfaction.
Why read the 2025 Banking Benchmark Report?
Although today’s banking customers are more digitally savvy than ever, many still encounter significant challenges during the account opening onboarding process. Premium banking customers have plenty of options when it comes to where they keep their money—this report reveals how leading banks are getting it right, and opportunities to improve.
Key insights
Premium customers expect a fast, seamless onboarding experience
Longer customer journeys lead to less satisfied customers
68% of banking customers abandon the account opening process due to poor experiences
Complex fees and unclear steps cause frustration and drop-offs
Leverage insights from 600 banking customers visiting the 6 top UK banks.
