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UserTesting for Enterprise: Enhance Your Strategy with Actionable Customer Insights
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Trusted by over 3,000 businesses, including 75 of the Fortune 100 companies
See UserTesting in Action
Watch how leading organizations transform customer feedback into meaningful business results.
In under 2 minutes, you’ll learn how UserTesting helps:
- Capture actionable insights at every stage of the customer journey.
- Uncover the “why” behind customer behavior with video feedback.
- Align teams with AI-driven analysis and shareable insights.
Key Benefits of UserTesting for Customer Feedback and Analytics
Gather Real-Time Feedback to Drive Decision-Making
Collect authentic, real-time feedback to inform every decision, whether for product enhancements or customer journey improvements:
- Understand customer pain points, preferences, and expectations at every interaction.
- Use feedback to validate and iterate on your customer experience initiatives.
- Guide your product roadmap and marketing strategies based on real customer needs.
Quickly Surface Key Insights with AI-Powered Analysis
UserTesting’s AI-driven analytics help teams analyze customer feedback faster, enhancing team alignment and accelerating decision-making:
- Sentiment and Theme Analysis: AI instantly surfaces customer sentiments and key themes to simplify insight discovery.
- Smart Tags and Insight Summaries: See patterns in customer feedback that reveal actionable areas for improvement.
Engage Stakeholders with Video-Based Customer Narratives
Bring customer stories to life by showcasing video-based feedback that highlights customer perspectives:
- Share video highlights to convey customer insights to stakeholders with clarity.
- Empower your team with visual proof of what drives customer satisfaction and engagement.
Proven Success: Customer Feedback That Drives Business Results
Gymshark
11% rise in online checkouts
The UK apparel maker used human insights to improve their apps and their website in just a few months. They saw an 11% rise in online checkouts, 2x training and conditioning app users in a single month, and a 40% increase in use of their online size guide.
Expedia
$900k in savings and 960 employee hours reclaimed annually
Expedia leveraged UserTesting to validate product concepts quickly, reducing in-lab testing expenses and accelerating the go-to-market process.
Tesco Bank
Customer journey improvements in record time
Tesco Bank used UserTesting to gather real-time feedback, enabling them to refine their digital experiences and meet customer needs faster.
Why Mid Market and Enterprise Teams Choose UserTesting for Customer Feedback and Analytics
Targeted, High-Quality Feedback
Get relevant insights directly from your audience through UserTesting’s extensive network and tailored recruiting solutions, ensuring feedback that’s impactful and timely.
Scalable Platform for Enterprise-Level Analysis
UserTesting’s platform integrates smoothly into enterprise workflows, providing the tools and speed needed to adapt to market shifts and meet customer expectations.
Proven ROI and Enterprise-Grade Support
With UserTesting, enterprise teams realize a 665% ROI, according to Forrester, backed by fast, reliable insights and dedicated support.
Capture the Insights That Shape Your Customer Experience
Empower your teams to make decisions that truly resonate with your customers. Start building loyalty and improving satisfaction with UserTesting today.
