Discover the Insights That Drive Customer Experience Excellence
Power Your CX Strategy with Human-Centered Insights
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Trusted by over 3,000 businesses, including 75 of the Fortune 100 companies
See UserTesting in Action
Watch how leading organizations transform customer feedback into meaningful business results.
In under 2 minutes, you’ll learn how UserTesting helps:
- Capture actionable insights at every stage of the customer journey.
- Uncover the “why” behind customer behavior with video feedback.
- Align teams with AI-driven analysis and shareable insights.
Key Advantages of UserTesting for CX Leaders and Insights Teams
Elevate CX Strategy with Real-Time Customer Narratives
Access unfiltered feedback from your customers at scale, empowering your team to:
- Understand how customers perceive your brand, products, and services in their own words.
- Identify pain points and areas for improvement across the customer journey.
- Capture the “why” behind customer behavior to enhance decision-making.
Accelerate Decision-Making with AI-Driven Analysis
Move from insights to action faster with UserTesting’s AI-powered analysis:
- Sentiment Analysis & Theme Extraction: Let AI surface key themes and customer sentiments, giving you clarity in minutes rather than hours.
- Smart Tags and Insight Summaries: Get instant access to trends and patterns, making it easy to align your team around customer insights.
Data-Driven Decisions Through Video-Based Feedback
Nothing tells the story like video. Capture the tone, expressions, and behaviors of your customers, giving your team a richer, more complete understanding of their needs:
- Create highlight reels to quickly communicate customer priorities to stakeholders.
- Gather visual proof of customer pain points, preferences, and aspirations for more convincing presentations and decision-making.
UserTesting in Action: Enterprise Results That Drive Growth
Adobe & BRP
Adobe utilized human insight to help BRP showcase their products across 180 websites
BRP Increased user engagement on 180 webpages and saw a 30% average increase in conversion across the entire portfolio.
CoverMyMeds
Faster recruiting and significant cost savings
With weekly Live Conversation interviews, CoverMyMeds puts the patient’s voice front and center in product decisions. This user-focused approach has improved the prescription authorization process, building empathy and understanding across the team.
American Airlines
15% improvement in CX metrics across touchpoints
From booking to flight management, American Airlines uses UserTesting to monitor and refine each stage of the customer journey. The result? Higher customer satisfaction and a competitive edge in a crowded industry.
Why Leading CX and Insights Teams Choose UserTesting for Customer Experience Excellence
High-Quality, Targeted Audiences
Reach CX and insights professionals worldwide through our curated network and custom recruiting services, ensuring feedback that’s relevant, timely, and reliable.
End-to-End Platform for Enterprise Agility
Designed to scale with your organization’s needs, UserTesting’s intuitive tools, AI-powered features, and seamless integrations make it easier than ever to connect your team with real customer insights.
Proven ROI and Faster Time-to-Insight
According to Forrester, UserTesting delivers a 665% ROI over three years, with insights delivered in hours, not weeks. Realize the value of customer-centric insights at the speed your business demands.
Take the Next Step Toward CX Excellence
UserTesting transforms data points into human-centered insights that enhance customer loyalty, accelerate decision-making, and increase brand value. Now’s the time to align your strategy with what matters most to your customers.
Discover What UserTesting Can Do for Your Team.
