Improve Product Usability with Real Customer Feedback
Build Seamless Experiences with Actionable Usability Insights
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Trusted by over 3,000 businesses, including 75 of the Fortune 100 companies
See UserTesting in Action
Watch how leading organizations transform usability insights into intuitive product experiences.
In under 2 minutes, you’ll learn how UserTesting helps:
- Identify usability pain points at every stage of product development.
- Uncover the “why” behind customer friction with video feedback.
- Align teams with AI-driven insights and shareable video highlights.
Key Benefits of UserTesting for Usability Testing and Feedback Loops
Identify Usability Pain Points with Real-Time Feedback
Understand how users experience your product in real time, capturing insights that drive meaningful improvements:
- Identify areas where users encounter friction, confusion, or frustration.
- Gain clarity on what features resonate with customers and what needs refinement.
- Implement feedback to improve ease of use, enhancing customer satisfaction and loyalty.
Accelerate Insights with AI-Powered Analysis Tools
UserTesting’s AI-driven features simplify feedback analysis, helping your team identify trends and areas for improvement more quickly:
- Smart Tags and Sentiment Analysis: Instantly see key themes in usability feedback, so you know where to focus your efforts.
- Insight Summaries and Theme Extraction: AI-driven summaries provide a high-level view of usability performance, guiding faster decision-making.
Enhance Team Alignment with Video-Based Feedback
Showcase usability issues and success stories through video feedback, creating alignment and clarity across teams:
- Share video highlights to illustrate specific usability challenges to your product and design teams.
- Use real customer narratives to ensure all stakeholders are aligned on user priorities and next steps.
Success Stories: Usability Testing That Drives Results
Costa Coffee
1,500% increase in Click & Collect sales
By capturing usability insights on its app, Costa Coffee refined its pre-order function based on real user feedback, achieving a 9% boost in conversion rates and a significant sales increase.
Athletic Greens
5% increase in online checkouts
The makers of the all-in-one health drink hone their marketing messaging in a blend that customers love. They saw a 5% increase in online checkouts. Their website features health and flavor descriptions that resonate with visitors and they underwent a successful rebrand with clear communications.
American Airlines
Enhanced customer journey across touchpoints by 15%
UserTesting helped American Airlines identify usability pain points in its digital experiences, leading to targeted improvements that increased satisfaction from booking to in-flight services.
Why Enterprise Teams Choose UserTesting for Usability Testing and Feedback Loops
Tailored for Agile Usability Testing
UserTesting’s platform integrates smoothly into agile and iterative workflows, allowing you to capture quick, actionable insights that fit within fast-paced development cycles.
Enterprise-Grade Platform for Scalable Feedback
UserTesting’s solutions are designed to meet the needs of large teams, with robust tools for usability testing and ongoing feedback loops that keep you connected to the user experience.
Proven ROI and User-Centered Results
Forrester reports a 665% ROI for UserTesting, equipping teams to make impactful improvements that drive customer satisfaction and reduce development costs.
Ready to Create Intuitive, User-Friendly Products?
Empower your teams to make data-backed usability improvements that elevate the user experience and increase customer satisfaction. Get Started with Usability Testing on UserTesting.
