UserTesting Human Insight Platform

Starter Edition

Everything you need to start collecting customer feedback on projects to improve digital experiences.

 

PLATFORM FEATURES

Targeting 
audiences                        

  • Access to UserTesting Network*
  • Access to test contributors**
  • 4 screener questions (per test)
  • Favorite contributors
  • Fraud protection 
  • Advanced demographics filters 
    and additional country filters
  • Saved Screener Questions
  • Saved Audiences

Gathering 
feedback

  • Unmoderated, think-out-loud tests
  • Test builder and template gallery
  • Create tests from scratch
  • Short tests
  • Balanced Comparison
  • Saved Test Plans
  • Screener guidance
  • Standard prototype testing

Analyzing 
feedback and results

  • Dashboard and metrics
  • Interactive path flows and click maps 
  • Session videos
  • Contributor view
  • Highlight reels and clips
  • Annotated transcripts
  • Sentiment analysis and tagging
  • Instant highlight reels
  • Test flight mobile iOS app testing
  • Third-party video uploads (1 TB)
  • Contentsquare, FullStory, and Quantum 
    Metrics, and Qualtrics integrations (in English only)

Sharing
insights

  • Repository and storage
  • Notifications and share via email 
  • Share highlight reels 
  • Download and export videos 
  • Export insights (Excel format)
  • Share via Canva, FigJam, InVision 
    Freehand, Jira, Jira Product Discovery, 
    Microsoft Teams, Miro, Slack, Trello 

Managing access
and usage

  • Global search and folders
  • Workspace page
  • 1  workspace
  • Usage reporting

 

* Includes contributors located in US, CAN, GER, UK, AUS, and IND. Includes standard country filters: USA, CAN, GBR, GER, FRA, UK, AUS, IND and ‘Rest of world’.

** Includes desktop, mobile, and tablet.

Additional Information: 

  • Customers receive 30-day access to the platform starting from the payment date.
  • No rollovers or extensions.  
  • Maximum of  10 participants per test; participants sourced from the UserTesting Network, equivalent to  100 Session Units (SUs)
  • Basic Support available with 24/5 email support 
  • On-demand resources available via Knowledge Base Help Center and UserTesting University
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