Hear from industry-leading professionals at Admiral Insurance and Yorkshire Building Society on how they are using the FCA Consumer Duty outcomes as an opportunity to make the cultural shift from one-off regulatory checks to creating a customer-centric organisation.

Amy Ely, Head of Regulatory Change and SMCR and Daniel Keane, Senior Digital Product Owner dive into the challenges they are facing with Consumer Duty strategy implementation and the solutions they are executing to overcome them, how their organisation is tackling reporting and monitoring, and the strategies and best practices they are embedding to build trust and loyalty with their customers.  

Key highlights explored in this webinar:

• Embracing Customer Centricity: Discover the power of putting your customers at the heart of your operations. Learn how to create a customer-centric culture within your organisation and leverage it to drive growth and success.
• Compliance Strategies: Get practical insights into implementing effective compliance strategies that align with the FCA Consumer Duty. Our experts will share real-world examples and case studies to illustrate best practices.
• Building best practices: Understand how you can report on your progress and continue to monitor it to ensure you are tracking evolving customer expectations and meet regulatory requirements.

Gain valuable insights and actionable strategies to ensure your organisation is fully prepared for the FCA Consumer Duty deadlines. Watch on demand now.