2024 Q4 Retail Pulse Report

Discover the latest trends shaping the retail industry, from shifting consumer expectations to the rise of digital shopping experiences. 

UserTesting's retail-focused Pulse Report dives into how customers interact with brands online and in-store, highlighting key factors like convenience, personalization, and trust. Uncover the drivers behind consumer loyalty and how innovative retailers can set themselves apart in an increasingly competitive market.

These data points highlight the importance of trust, product quality, and brands' strategic presence in both online and physical retail environments.