Privacy Policy

This privacy policy lets you know what happens to certain personal data that you provide to us, or that we may collect about you. This notice was last updated on March 28th, 2024. We may update this privacy policy to reflect changes to the way we process your personal data. If we propose to make any material changes, we will notify you by means of a notice on this page.

This policy only applies to personal data processed by or on behalf of UserTesting. The type of data that we collect and how that data is processed may vary depending on your relationship to us as further indicated below. 

About us and how to contact us

The UserTesting Group (“UserTesting” or “we” or “us”) consists of UserZoom Technologies, Inc, together with a number of subsidiaries (including User Zoom Inc, UserZoom Limited, UserZoom GmbH, UserZoom Technologies, Inc Sucursal en España, Panisero SAS, User Testing, Inc., Human Insights Canada, Inc., User Testing Limited, User Testing Singapore Pte Ltd, Teston AS and Teston Germany GmbH ). You can contact us via email at privacy@usertesting.com or by phone at 1 (888) 877-1882. 

Who do we share your information with and where are they? 

Your personal information will be shared with UXCam GmbH (“UXCam”) as the co-organisers of the webinar in their capacity as data controller. They will process your data in accordance with their own privacy notice.

Your personal information may be shared with our processors. We may also share your data amongst the UserTesting group companies (as outlined above). We will have in place an agreement with each of these processors which will restrict how they are able to process your personal information and require them to keep it secure. We will never sell your personal data.

We may also share your personal information: (a) as required by law or legal process; (b) in response to lawful requests by public authorities, including to meet national security or law enforcement requirements or other requests; (c) to investigate suspected violations of any terms or policies applicable to our products or the services provided by us or our third party providers or affiliates; (d) where we reasonably conclude that it is necessary for defending, exercising or establishing our legal rights; (e) to investigate alleged or actual fraud, misrepresentation or other misconduct; (f) in connection with a prospective sale, merger, change of control, bankruptcy or similar transaction; and (g) to other third parties with your express consent. 

Third-party websites 

The website (or the platform) may contain links to other websites or Internet resources. When you click on one of those links, you are contacting another website or Internet resource. We have no responsibility or liability for, or control over, those other websites or resources or their collection, use and disclosure of your information. We suggest that you read the privacy policy and terms of use of each such website.

Security

The security of your personal information is important to us. We have adopted appropriate technical and organisational measures and follow industry best practices in order to protect any personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore we cannot guarantee its absolute security.

How long do we keep your information for? 

We may only retain your personal information for the purposes set out in this policy and for as long as we have a legal or business requirement to do so. By law, different retention periods apply to different types of records and data, however the longest we will normally hold any personal data is 7 years from the date of your last interaction with us. 

Exercising your rights

You have the right to request that we: 

• Provide you with access to your personal information 
• Rectify or correct your personal information
• Erase your personal information
• Restrict processing of your personal information, including refraining from selling it or otherwise providing it to any third parties

You also have the right to lodge a complaint with the appropriate supervisory authority in your country if applicable, if you consider that we are in breach of our obligations under data protection laws. The foregoing rights may be subject to certain limitations pursuant to applicable law. You may request the exercise of these rights by sending an email to privacy@usertesting.com. Additionally, you may unsubscribe from marketing emails by clicking the ‘unsubscribe’ button in the footer of any of those emails.

We will respond to your request within 30 days, unless a faster response is required by law.

Sources of Personal Data

We collect information about you from several sources, which include third party providers or directly from you. Because information from several sources may be combined into one record, it may be difficult or impossible to identify the exact source of one particular piece of information. 

Cookies and Other Tracking Technologies

We and our partners use cookies or similar technologies to analyse trends, administer the website, track users’ movements around the website and to gather demographic information about our user base as a whole. 

If you want to restrict or block cookies set by our website, you may change your browser settings to do so. For more information about our cookies and to learn more about the cookies on your device, and opt out of them if you wish, please visit https://www.usertesting.com/cookie-policy. If you use your browser settings to block all cookies (including strictly necessary cookies) you may not be to access all or parts of our website. 

Who is my data controller?

UserTesting is your data controller, to the extent that we collect or you provide personal data.

We may share your Contact Data with UXCam as the co-organisers of the webinar in their capacity as data controller. They will process your data in accordance with their own privacy notice.

What personal data do we collect and why? 

We collect information from you when you use the applicable self-service digital user testing and customer experience measurement solution(s) (the “Platform”), including to create studies, contact us by email or other means (i.e. any other ticketing function) or otherwise interact with us on other properties that we operate.

We may collect the following types of data from you: 

• Identity Data. This is information that helps us identify who you are, like your name, email address/userID and organisation or workgroup name.  
• Contact Data. This is information that details how we can contact you, like your email address, telephone number or postal address.
• Referral Data. This is information about how you arrived at our site (i.e. if you arrive on our website from an external source, such as a link on another website or in an email, we record information about the source that referred you to us).
• Voluntary Data. This is any other information you provide to us voluntarily, for example via the Platform or in correspondence between you and any UserTesting employee through any means of communications, including through email or other support means, or via our social media channels.

How do we use your data?

We may use the data we collect about you for a variety of purposes. European data protection legislation sets out specific “lawful bases” for processing personal data. The below sets out the basis under which we may process different information about you, and explains the purpose of that processing.