Introducing the Human Insight Platform

A platform where you can see, hear, and understand real people as they react to your concepts and designs or engage with your products and experiences.

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Explore the new Feedback Engine and AI-powered surveys for the most relevant insights when you need them, and how you need them, all in a single solution. — April 2024 product release webinar

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Why organizations partner with UserTesting

Forrester names UserTesting a leader in experience research platform
UserTesting received the highest possible scores in 20 criteria in 2023
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Fastest way to quality human insight
Feedback within a few hours with purpose-built Audience Solutions
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Flexible and comprehensive Feedback Engine
Understand the what and the why with a single platform
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3,000+ customers around the world
Discover how thousands of teams create exceptional experiences with the help of human insight
Customer stories

How it works

Target any audience

Quickly capture high-quality, diverse perspectives from the UserTesting Network, partner networks, and your own network. Define your audience and choose your sample size. We’ll handle the rest.

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Gather comprehensive feedback

The Feedback Engine helps capture human insight throughout the product development lifecycle. Our comprehensive testing solution adapts to meet your team’s testing needs.

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Analyze, understand, and measure

Quickly identify key insights and measure performance with AI-powered analytics and visualizations, designed to save time and simplify post-test analysis.

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Amplify customer insights

Build a common understanding of your customers throughout the organization by sharing insights, highlight reels, and clips with stakeholders directly into commonly used tools.

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For Digital product teams
Validate concepts, get customer feedback, and discover needs to help improve digital experiences.
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For UX research teams
Conduct generative, formative, and evaluative research, or get quick insights from real users. Drive alignment across teams with human insight, backed by a proven framework for continuous testing and a shared understanding of customer needs.
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For Product and Design teams
Collect feedback on any experience, analyze results, and share findings while saving time and reducing the cost of rework.
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For Marketing teams
Drive growth, optimize digital experiences, and more effectively manage brand reputation with critical insights from real customers. Get on-demand feedback on all your marketing campaigns and assets.
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For Executives
Steward a more customer-centric organization with insights from your customers. Drive business growth, increase product adoption, and grow customer loyalty with a proven framework for scaling human insights and customer empathy throughout the organization.
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For Startups
Capture rich, video-based feedback to make decisions with confidence, ensure product-market fit, and accelerate innovation and growth.
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For Small Businesses
Drive growth and innovation through fast, remote customer feedback that anyone on the team can access to create customer-centric products and experiences.
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For Mid-Market
Quickly capture rich, video-based feedback to increase speed-to-market, adapt to changing customer needs, and grow into world-class brands.
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For Enterprise
Quickly capture rich, video-based feedback from customers, prospects, employees, and more to innovate and build exceptional brand experiences.
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Automotive
Get customers where they need to go with exceptional automotive experiences
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Consumer Technology
Keep up with the rising demand for exceptional technology experiences
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eCommerce
Create frictionless online shopping experiences by optimizing your ecommerce experiences and boosting conversions with human insight
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Financial Services
Innovate and optimize experiences to drive trust and customer loyalty
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For Gaming & Gambling
Up the ante with winning gaming and gambling experiences
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For Healthcare
Understand and empathize with patients to improve healthcare experiences and drive loyalty
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For Media and Entertainment
UserTesting platform gives media & entertainment companies insights to improve CX. Usability testing helps improve your user's journey and experience. Learn more
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For Travel and Hospitality
Exceed traveler expectations for health, safety, and personalized, memorable experiences
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Platform
AI Insight Summary
Uncover powerful new insights more efficiently by leveraging AI.
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Integrations and plugins
See how UserTesting helps you do more with your existing tools and solutions to further optimize your customer experience.
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Mobile application testing
Mobile application testing
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Integrations and plugins
See how UserTesting helps you do more with your existing tools and solutions to further optimize your customer experience.
Learn more

Why organizations partner with UserTesting

Forrester names UserTesting a leader in experience research platforms in 2023
Learn more
3,000+ Customers around the world
Customer stories
Video-first Customer Experience Narratives (CxNs)
Get a vivid, first-person understanding of an experience with CxNs

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Fastest way to quality human insight
80%+ of CxNs complete within a few hours through our global, opt-in contributor network

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Platform that scales across your teams
Simple user experience designed to scale with flexible, pre-built templates

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Forrester: UserTesting delivers a 665% ROI over three years

A recent Total Economic Impact™ (TEI) Study, conducted by Forrester on behalf of UserTesting, illustrates how organizations using the UserTesting Human Insight Platform can realize $2.03M in value and 665% in ROI over a three-year period.

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