The  Consumer Duty rule stipulates that consumers should receive communications that they can understand, products and services that meet their needs and offer fair value, and have the customer support they need when needed. 

If your role impacts how your customers interact with your product or experience, then this session will not only help you understand how your team can prepare to create exceptional experiences for your customers with actionable customer feedback, but also ensure you are meeting the requirements of the upcoming FCA Consumer Duty Act.

Make sure you are staying compliant with the  FCA’s new Consumer Duty compliance and join UserTesting Solutions Consultant Naksha Ruiz Ghirardelli to learn how you can meet the expectations of the new rules using consumer insight. 

Join us and find out:

• What areas of your organisation the FCA Consumer Duty rules effect 
• How to make sure you are meeting the four key expected outcomes of the Consumer Duty Compliance with UserTesting’s checklist 
• How your team can prepare to create exceptional experiences for your customers with actionable customer feedback to ensure you are meeting the compliance requirements