Working together to transform the way products and experiences are built

Chief Executive Officer

Eric brings over two decades of leadership experience in market-leading enterprise software companies. He has a strong focus on delivering exceptional customer value and a deep understanding of partner engagement. Most recently, he served as CEO of Nintex, where he led the successful transformation of the company into a strategic enterprise platform for broad-based process automation.

Chief Product Officer

Michelle is a seasoned veteran of the startup and technology space with more than 20 years of experience building products and go-to-market strategy at JP Morgan, iContact, ChannelAdvisor and MaxPoint (acquired by Vericast). She holds a BA in Economics and International Relations with a minor in Japanese from Bucknell University and an MA in Economics from New York University. Michelle’s team at UserTesting spans product management, design, and UX research.

Chief Strategy Officer

Baran leads strategy and M&A at UserTesting, focused on driving organic and inorganic growth. He is a seasoned enterprise software executive who brings over two decades of experience in strategy, corporate development, strategic partnerships, and product development. Prior to joining UserTesting, Baran spent seven years at Nintex, where he served as SVP of Corporate Development and Strategy. Earlier in his career, Baran held leadership roles in corporate development at Citrix and management consulting at Accenture. He holds a B.S. in Computer Science and M.S. in Computer Networks from North Carolina State University.

President, Global Field Operations

Jamie brings over 25 years of experience in the enterprise software industry. He has a proven track record in optimizing revenue-generating activities and building effective teams. Before joining UserTesting, Jamie served as the CRO at both Emburse, and Xactly Corp, and has held senior executive leadership roles at Marketo (Adobe), SAP, and Siebel Systems (Oracle). Known for his expertise in scaling businesses and aligning revenue functions, Jamie is responsible for driving the company’s revenue growth strategy. He is an alumnus of Glasgow Caledonian University with a BSc in Computer Information Systems.

Chief Transformation Officer

With over 15 years in HR, operations, and transformation, Nikki Morello leads UserTesting’s People organization, Generative AI team, and Program Management Office, focusing on growth and optimization. Previously COO at Mailgun, she drove the company’s expansion through organic growth and acquisitions. After Mailgun’s acquisition by Sinch, Nikki became SVP of GTM Transformation, leading the integration of sales operations and processes. She holds a B.S. in Business Administration and an M.S. in Human Resource Management from Texas A&M University.

Chief Technology Officer

David P. Smith is a seasoned technology executive with over 25 years of experience across the Financial, Healthcare, Legal, and Payment Processing sectors. Prior to joining UserTesting, he held leadership roles at companies such as R1 RCM, Zapproved, and ServiceU Corporation, demonstrating his expertise in managing large teams and developing highly scalable SaaS, hardware and hybrid solutions. David has led significant growth initiatives and technological transformations, particularly in cloud infrastructures and Generative AI tools. He holds a degree in Economics and Computer Information Systems from Harding University and has been recognized as a Microsoft MVP.

Chief Marketing Officer

Johann leads UserTesting’s global marketing, driving market expansion, customer engagement, and positioning UserTesting as the go-to platform for human insights. With over 25 years of experience in developing, selling, and marketing customer databases, CRM, and CX solutions, he’s a passionate advocate for exceptional customer experiences. Johann has delivered keynotes in 18 countries and authored numerous CX articles. Previously, he was Chief Experience Officer at Emburse and CMO at Xactly, with senior roles at SAP, Cisco, Clarify, and IBM. He holds a B.S. in Commerce and Engineering from Drexel University.

Chief People Officer

Adelle brings over 20 years of experience leading global People teams in the high-tech industry. Adelle has a proven record of building highly optimized teams that create transformational services and solutions aligning the people strategy to the business strategy. Prior to UserTesting, Adelle held roles as a consultant with Mercer Human Resource Consulting and global leadership roles with Intermec Technologies and Dell Technologies. Adelle is responsible for defining and activating strategies for: People, IDEB (Inclusion, Diversity, Equity, Belonging) and Culture.

Chief Financial Officer

Mark brings over 20 years of experience in the software industry, where he has held senior executive roles in both finance and operations, primarily with private equity-backed companies. Mark has held senior executive positions at Litera, Ivanti, Novell, and Corda Technologies (now Domo). As CFO, Mark is responsible for maintaining the company’s financial strength and managing all aspects of M&A, accounting, finance, and legal. Mark holds an MBA from the University of Illinois at Urbana-Champaign and a BS in international relations from Brigham Young University.

Chief of Staff

Amanda is the Chief of Staff to the CEO, where she is responsible for planning and executing company-wide programs that drive internal alignment. Previously, she spent 10 years working at Nintex as the Chief of Staff, where she worked directly with the CEO to drive strategic initiatives across global offices, managed senior leadership alignment, and maintained relationships with critical stakeholders such as the board of directors and investors. She also held various roles at Nintex, including Executive Assistant and Office Manager, and previously worked as a personal assistant. She holds a Master’s and Bachelor’s degree in Education from the University of Florida.