Industry

Hospitals and healthcare systems

Understand and empathize with consumers and patients to improve healthcare experiences and drive loyalty

Pulse Reports

Pulse Report: Healthcare, Q4 2024

Get the latest Healthcare Pulse Report and uncover the drivers behind patient trust and how innovative healthcare teams can set themselves apart in an increasingly competitive market in UserTesting's quarterly report.

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Innovate and grow by putting patients at the center of decisions

Customer story

Cedar

Watch how Cedar used videos from potential customers to provide better healthcare

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Customer story

Intermountain Health

Read about Intermountain Health’s drive to improve their online experiences–which led to a 39.6% increase in new patient scheduling

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Customer story

GSK

Discover how the biopharma leader builds websites that educate healthcare professionals about medicines and vaccines

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Adapt and differentiate with UserTesting

How healthcare systems leverage UserTesting

Adapt rapidly to meet changing consumer needs with fast feedback
Improve adoption of digital tools by connecting with patients
Get employee feedback to understand their challenges and better meet their needs
Capture competitive intelligence to inform a differentiated digital strategy and vision
Conduct live interviews with patients remotely to understand attitudes and behaviors

Platform overview View plans

Deliver empathetic, personalized patient experiences with UserTesting

Thanks to the insights we collected through UserTesting, we are now able to better understand what patients need during these tough times and can work with healthcare providers to meet these demands.

Diana Ye Product Design Lead, Cedar
We can co-create digital and product experiences with our target customers on a daily basis with UserTesting. No other solution makes it easier and faster to be Customer First, regardless of what we’re building.

Jiaqi Mao Growth Hacking Lead, Digital Marketing and Ecommerce, Philips
Talking to patients builds empathy for the patients, and helps us understand the ‘why’ behind whatever we decide we are going to build.

Frank Rosile Product Development Manager, covermymeds
We use the UserTesting platform like a Swiss Army knife, from getting quick feedback on design prototypes to conducting a 300+ person deep dive on user personas.

Pablo Sanchez Martin Vice President of Design at Total Brain, Total Brain

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Check out test templates created by experts

Get started quickly with UserTesting templates to validate concepts, discover needs, and hear your patients’ thoughts on your experiences and services.