Artificial Intelligence

Work smarter with AI-powered experience research

Take advantage of AI-powered capabilities, pre-vetted by our expert machine learning team. Stay in the driver's seat and let AI empower you by accelerating everything from recruitment to test planning, feedback collection, and analysis.

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Generative AI chatbots: overhyped but still underestimated

Discover the current state of generative AI in business today, including challenges and opportunities for businesses to leverage this technology to create better customer experiences

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Increase team efficiency

Let AI take care of repetitive tasks, speeding up the research process and letting your team focus on the exciting part — discovering deeper insights, socializing key findings, and influencing strategic decisions.

Accelerate time to insights

Instantly unlock key insights from your experience data with AI-powered features that automatically synthesize large volumes of video, text, and behavioral data to surface key themes, patterns, and insights.

Amplify business impact

Increase the ROI and strategic value of insights by leveraging AI to make research more accessible, digestible, and trustworthy for every team across your organization—while ensuring the highest quality results.

"I like the ability to use AI to summarize insights. This saves me a lot of time when conducting tests with later participant groups." - UX Designer

The power of UserTesting AI

Years of AI innovation

Since 2019, UserTesting has invested millions into AI R&D and shipped dozens of new features designed to help organizations get the insights they need to make confident decisions, at scale.

Best of proprietary and open ML models

Our dedicated machine learning team continually evaluates and verifies emerging AI technologies including our custom models to ensure our AI features ship with appropriate safeguards.

Patented data architecture

Our data pipeline automatically generates a special representation of behavioral data, like clicks and scrolls, to produce behavioral transcripts, to uncover insights from verbal and behavioral data.

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AI feature spotlight

AI Insight summary
Summarize key learnings and important moments from video, text and behavioral data.
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AI survey themes
Automatically generate key themes from high volumes of open-ended survey responses
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Friction detection
Identify and analyze friction points that users encounter during their interactions with your digital products.
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Sentiment analysis
Surfance moments of negative and positive sentiment from user research sessions recordings.
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More AI-powered analysis
Check out all of our AI-powered analysis features in detail
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