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4.2/5

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72 of 839 Total Reviews

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Verified User in Telecommunications

May 19, 2026

Quick Recruiting, but Too Limited for Flexible User Testing

What do you like best about the product?

It's quick for recruiting to get quick findings, and has more or less ways to do quick user testing

What do you dislike about the product?

It's limited in its capabilities. It's missing certain methods such as click test. It's limited in types of questions and formats you can use

What problems is the product solving and how is that benefiting you?

They have new releases often, but it's still leaving a lot to be desired

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Anchal Jain

India

May 4, 2026

UserTesting: Real Feedback Made Simple That Improves Products

What do you like best about the product?

The best thing about UserTesting is getting fast video feedback from real people so you can see exactly how they use your product.

What do you dislike about the product?

The main thing I dislike about UserTesting is its high price, which can be too expensive for smaller companies or individual creators.

What problems is the product solving and how is that benefiting you?

UserTesting takes the guesswork out of product decisions by letting you watch real people use your product. That saves time and money because you can catch mistakes early. It also shows you exactly where users get stuck, so you can improve the experience and avoid spending money building features that nobody ends up liking.

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Gonzalo M. Gonzales

Mexico

April 18, 2026

UserTesting Streamlines Recruiting and Delivers Consistently Relevant Insights

What do you like best about the product?

UserTesting helps me enormously when it comes to recruiting relevant users. It has made it easier for us to streamline our research process and consistently gather highly relevant insights.

What do you dislike about the product?

It’s very expensive, and it doesn’t offer the most relevant integrations—especially when it comes to bringing in data that wasn’t collected through UserTesting.

What problems is the product solving and how is that benefiting you?

It helps us quickly gather feedback on our digital products from the right users, and it doesn’t require much extra effort on our side.

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Rodrigo Gonzalez

Spain

March 16, 2026

Designed for researchers: essential for small teams

What do you like best about the product?

UserTesting understands how researchers do their work, so they have designed their product around that. I work in a small research team and we wouldn't be able to conduct some forms of research without UT.

What do you dislike about the product?

There really isn't anything I can think of. I do wonder how many people go through the onboarding? I skipped it as fast as I could.

What problems is the product solving and how is that benefiting you?

To give a more concrete example: UT analyzes for us a number of answers to open-ended questions that we simply would not be able to handle. I've been in research for more than a decade and I remember categorizing things without any assistance. It's time-consuming, which means it's expensive.

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Verified User in Information Technology and Services

February 20, 2026

Quick Testing and Insights That Drive Better Business Decisions

What do you like best about the product?

UserTesting enables our team to launch tests quickly and gather results that directly inform our business decisions.

What do you dislike about the product?

There are limitations with the participant panel, and it can be difficult to find participants who match our exact user profile.

What problems is the product solving and how is that benefiting you?

UserTesting helps us move quickly when gathering feedback on our designs, which in turn helps us stay on track with our product roadmap.

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Robert Klatowsky

Australia

January 30, 2026

Frustrating Experience with UserTesting

What do you like best about the product?

The initial setup of UserTesting was easy.

What do you dislike about the product?

I didn't really get going with UserTesting because I had issues initially with the software and then trouble with the VPN. My account was deleted for no reason after I appealed many times to customer help. Their onboarding process needs some help. The initial interview had an issue with my VPN, and it was the only service that did. I attempted to get help from UserTesting with no results. It wasn’t very user-friendly, and there could be a lot more information available on the app itself. Communication was very complicated, and I was never offered any resolution.

What problems is the product solving and how is that benefiting you?

UserTesting didn't solve problems for me; it actually created some.

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Radhika Rajput

India

January 27, 2026

Fast, Genuine User Feedback That Removes Guesswork

What do you like best about the product?

UserTesting makes it really easy to understand what real users think and feel while using a product. What I like is how quickly you can get genuine feedback by watching users interact with your product and hearing their thoughts in real time. It removes a lot of guesswork from decision-making. Instead of assuming what users want, you actually see where they struggle or what they like. This helps improve designs, flows and features with more confidence and saves time that would otherwise go into back and forth discussions.

What do you dislike about the product?

Usertesting can get expensive, especially if you need frequent tests or large number of participants. This can be a bit limiting for smaller teams or startups. Another downside is that the quality of feedback can sometimes vary depending on the participant. Not every session gives deep insights, so you still need to spend time filtering and interpreting results.

What problems is the product solving and how is that benefiting you?

User Testing solves the problem of not really knowing how real users experience your product. Instead of relying on assumptions, internal opinions, or long feedback cycles, it lets you see and hear users interact with your product directly. For me, this is super helpful because it brings clarity fast. I can quickly understand where users get confused, what they like and what needs improvement. It saves a lot of guesswork, helps teams make better decisions wth confidence and ensures changes are based on real user behavior, not just opinions.

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Osvaldo Borghese

Italy

December 16, 2025

Valuable Platform, But Limited Opportunities for Testers

What do you like best about the product?

UserTesting is a well-known platform where you can complete simple tasks and assist companies in gathering valuable feedback from potential customers. Occasionally, they provide tests to participate in, but unfortunately, being chosen for these opportunities is not easy. I joined this panel over a year ago, and I am still waiting for my first real chance to take part.

What do you dislike about the product?

I don't like that it seems nearly impossible to be selected, and overall, the opportunities they provide are very limited. In contrast, I am able to work regularly with other platforms.

What problems is the product solving and how is that benefiting you?

Their goal should be to connect companies with customers in order to gather valuable feedback. However, I am beginning to question whether this company is truly committed to that purpose.

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FEATURED REVIEW

Verified User in Internet

Director of Product ManagementTechnology

Small business or StartupUnited States

December 17, 2015

Love this tool for quick and valuable feedback

What do you like best about the product?

Usertesting allows us to get feedback about our website from real people, very quickly. You can screen the users to ensure they meet your criteria. Generally we get results back within an hour, it has never taken more than a day. I like that you can take notes directly in the videos, so that you can easily find your spot later on. You can also create highlight reels and share them with your team members.

What do you dislike about the product?

It would be nice if I could do all my analysis and notes in user testing's site. Right now I am able to create notes on the video, and share clips, but I'd love to have a space to easily record and share higher level insights. No, you don't get the subtle observations that you would in an in person usability test, but this tool lets you get quick feedback to build up to an eventual in person test that may be more valuable than if you hadn't done any online tests first.

Recommendations to others considering the product:

Take the time to speak with their support and customer representatives, they are very helpful.

What problems is the product solving and how is that benefiting you?

With this tool we are able to get quick, valuable feedback on our website. We use this to make decisions and changes to our site with the goal of giving users what they really want.

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