Learn how to quantify a product’s user experience, compare them with market competitors, and track them over time. Hear examples from UserTesting customers that are not only able to quantify their UX but use these benchmarks to elevate UX research to board level discussions and make better strategic decisions for their business.

Key Takeaways:

• Learn how to quantify and benchmark UX in a way that goes beyond NPS and CSAT scores.
• Get practical insights on how to implement these methods to improve overall customer experience.
• Understand how these methods can be used at an executive level to make more informed decisions and drive better business outcomes.