How can healthcare organizations meet rising patient and consumer expectations in the digital age? Whether it’s browsing for a new doctor, scheduling an appointment, or checking their patient portal, patients and consumers expect a flawless experience, similar to what they have when shopping online. 

Join Tucker Christiansen, Director of Product Management at Intermountain Health, and Lija Hogan, Principal Customer Experience Consultant at UserTesting, as they discuss the crucial role of understanding patient experiences and capturing feedback throughout the patient journey. Learn how to align your digital strategies with consumer expectations and gain a competitive edge with a patient-centered approach.

In this webinar, you’ll discover: 

• Best practices for understanding your patient’s journey and gathering actionable feedback.
• Techniques for capturing patient insights while navigating the complexities of a highly regulated industry.
• Real-world examples from Intermountain Health on improving digital healthcare experiences to boost patient engagement and satisfaction.