Good design improves customer experiences and drives loyalty, but research and design teams often struggle to connect their impact to measurable outcomes like NPS and ROI. How can these teams demonstrate the value of their work in a way that resonates with executives and supports business objectives?

Join Jason Giles, VP of Product Design, and Brian Hoadley, Transformation Consultant at kreatechange, as they share best practices for quantifying the value of design research and insights, linking them to customer satisfaction and business growth.

In this webinar, you will learn:

• How to translate UX metrics into business KPIs and NPS improvements
• How to demonstrate design ROI by linking well-designed experiences to measurable business outcomes
• How to track and showcase the impact of your design solutions