Learn how to quantify and benchmark a product's user experience, track performance over time, and directly influence NPS and customer loyalty. Hear real-world examples from UserTesting customers who have elevated UX insights to board-level discussions, driving smarter decisions and measurable business outcomes.

Key takeaways:

• Learn how to quantify and benchmark UX to effectively influence NPS and customer satisfaction
• Get actionable insights on implementing these methods to improve overall customer experience and loyalty
• Discover how UX benchmarking can inform executive-level decisions and deliver better strategic results