The financial services industry has been navigating a rapidly changing landscape, with digital transformation at the forefront. 

To help you stay ahead of emerging trends and better understand your customers’ evolving needs, UserTesting reached out to over 400 banking customers across 5 countries to get a pulse on shifting digital experience sentiment and behavior in financial services. 

Join Anthony Rogalski, Senior Manager, Solutions Consulting, and Brie Cloud, Senior Solutions Consultant at UserTesting, as they delve into and share the latest trends shaping the Financial Services industry as found in the inaugural 2024 Q4 Pulse Report. Get the hot takes, including the increasing demand for seamless digital banking experiences, growing concerns around security and trust, and the rising influence of emerging technologies like AI. 

The Financial Services Pulse Report is a quarterly series, and this webinar will share an overview of the key highlights from 2024 Q4’s findings.

In this webinar, you'll discover: 

• Opportunities for enhancing the digital banking experience across various age groups
• Consumer expectations for digital financial tools such as mobile banking app functionality vs. online banking portals
• AI’s role in the digital banking experiences