It’s no surprise that retailers must be on their toes regarding ever-changing shifts in consumer expectations. Understanding how customers interact with brands online and in-store is critical as the rise of digital shopping experiences continues to dominate.  

To help you stay ahead of consumer trends and better understand your customers’ evolving needs, UserTesting surveyed over 400 retail consumers across five countries to get a pulse on shifting digital experience sentiment and behavior in retail.

Join Bobby Meixner, Senior Director of Industry Solutions, and Anna Sarocco, Principal Solutions Consultant at UserTesting, as they delve into and share the latest trends shaping the retail industry, as found in the inaugural 2024 Q4 Pulse Report. Get the hot takes overview, including the drivers behind consumer loyalty and how innovative retailers can set themselves apart in an increasingly competitive market.

The Retail Pulse Report is a quarterly series, and this webinar will share an overview of the key highlights from 2024 Q4’s findings.

In this webinar, you'll discover: 

• The primary influencer truly driving purchase decisions
• Areas with an opportunity for improvement within loyalty strategies
• Consumer expectations for personalization and tips to further enhance the customer experience
• AI’s role in retail experiences