Press Release
SAN FRANCISCO, Calif – July 28, 2020 – UserTesting, a leading provider of on-demand human insights, today published the findings of its July COVID-19 Impact Study. This three-part study looks at the current challenges and attitudes facing consumers and provides insights and practical steps for organizations to consider as they move forward on the road to recovery.
The research focused on the following three areas:
Watch these videos to hear consumers describe their anxieties about situations including grocery shopping, eating in a restaurant, and going to the movies.
Read our blog post for the full report on bringing customers back.
Watch this video to hear first-hand, customers sharing their views on pickup and delivery satisfaction.
Read our blog post for the full report on curbside pickup and home delivery.
Watch this video to hear people discuss the future of working from home.
Read our blog post for the full report on remote work and remote schooling.
Remote education has been a challenge. The study revealed that about 60 percent of parents with K-12 age children reported that their kids have been taught online during the pandemic, about 30 percent were homeschooled and almost 14 percent received no schooling at all. The majority of parents with kids learning online said it’s not as effective as in-person learning. Poorly prepared transition plans to remote teaching, difficulty keeping kids focused at home, and balancing parenting and schooling have all created a lot of frustration for parents. Schools have a user experience concern that needs to be addressed immediately.
Watch this video to hear from people on their concerns about the quality of education during the pandemic.
To learn more about the findings of the COVID-19 Impact Study, join the upcoming webinar on Tuesday, August 4, at 11:00 a.m. PDT/2:00 p.m. ET. Register here.
Methodology
UserTesting’s COVID-19 Impact Study uses a mixed methodology to give deep insights on public issues and attitudes. It includes a quantitative survey of 1,100 US adults, fielded at the beginning of July; paired with self-guided video interviews of about 60 people, conducted in June through the UserTesting platform. The quant survey results were used to select video clips that represented typical survey responses. So the quant survey tells you what typical people said, and the interviews tell you why they said it and how they felt about it.
UserTesting Technologies, Inc.
Susie Penner
press@usertesting.com
UserTesting is the world’s leading provider of human insights, empowering teams to co-create with customers and drive continuous innovation. By combining technology with real human feedback, UserTesting enables faster, smarter