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  • Photo of two women sitting at a desk looking at monitor showing a dashboard of ecommerce metrics

    5 tips for retailers preparing for the 2024 holiday shopping season

    As the 2024 holiday shopping season approaches, retailers face the challenge of delivering exceptional online experiences while maximizing revenue through retail media. The competition is fierce, and customer expectations are higher than...
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  • Two women in an office reviewing a document

    Why world-class retailers rely on more than NPS or CSAT

    Retail executives have a lot on their minds. Businesses face multiple challenges, from economic volatility and supply chain disruptions to shifts in consumer behavior and rapid technological advancements. Inflation, rising interest rates...
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  • Person on a phone call looking at his laptop

    What is an affinity diagram and how do you use it?

    When it comes to categorizing information, nothing is obvious. How you perceive one bit of information can (and often will) differ from the next person. Why? Well, explaining that is difficult because...
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Elevate your banking experience with user testing templates

​ Learning about your customers is a continuous, valuable commitment—especially in the financial services...
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What you need to know about self-service banking

​Even if you haven’t heard of self-service banking, you’ve likely done it, from using...
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The future of banking is omnichannel

​ The average American has access to more than 10 connected devices in their...
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4 inspiring examples of ecommerce UX

The ecommerce space shows no signs of slowing down. Forrester predicts that by 2027...
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How top financial organizations boost ROI

Gone are the days when the only option to deposit checks was to bring...
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What's new with UserZoom in the first half of 2022?

The first half of 2022 has been a busy and exciting time at UserZoom...
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4 tips for customer-centric digital product development

Collecting customer feedback is an integral part of the product development process. Product teams...
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Leveraging user feedback in recruitment, according to a UX design researcher at Microsoft

UX Unfiltered is our series where we hear from UX, CX, design, and research...
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Close-up of a person’s hands holding receipts and writing on a document with a pen, while a smartphone with a calculator app open

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3 ways to empathize with consumers during a cost of living crisis

In recent years, we’ve all been living in unprecedented times. Fresh out of a...
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