UserTesting Named to Constellation ShortList™ for Product Experience Tools

SAN FRANCISCO, Calif. – March 15, 2024 –  UserTesting, a SaaS leader in experience research and insights, today announced that Constellation Research has named the company to the ShortList™ for Product Experience (PX) tools and QA Tools for NextGen Apps. The technology vendors included in the PX shortlist help product managers make more informed product decisions by removing the guesswork about customer needs by providing deep insights through qualitative and quantitative data. Companies that rely on PX tools have the confidence that they are building experiences that resonate deeply with their users, and that the features they prioritize are ones their users will actually love and use. The UserTestingⓇ Human Insight Platform stands out as a “solution to know” in both categories and offers quick and scalable insights for more informed decision-making throughout the product development lifecycle.

The vendors included in the QA Tools shortlist deliver critical transformation initiative requirements for early adopters and fast-follower organizations, and have improved outcomes with the help of AI. This listing showcases the unique features of the UserTesting Human Insight Platform–an expanded view of quality assurance that includes usability and experience testing with real-world user feedback. Unlike traditional QA tools, UserTesting helps companies test the viability and usability of products and experiences and optimizes how product teams identify customer needs, validate ideas, prioritize features, and develop and deploy new products and services with user insights. 

With UserTesting, companies can make better business decisions more quickly. Instead of having to fail fast, companies are able to learn fast–transforming the way they build products and experiences. Companies are turning to UserTesting to embed human insights into their development process earlier and more often to validate concepts and bring confidence to their research, design and development processes. This approach leads to higher confidence decision-making, risk mitigation, and reduction of rework.

UserTesting is at the forefront of innovation, incorporating features with machine learning and artificial intelligence since 2019. Most recently, in August 2023, the company launched UserTesting AI, which has brought greater scale and repeatable impact to UX research, product, and design teams worldwide. UserTesting AI not only helps speed time to insights, but also quickly surfaces friction points and identifies areas for improvement across the user experience. This enhances how companies optimize digital experiences for customers and ensures they are designing human-centered experiences that grow loyalty, strengthen brand reputation, and boost sales. 

“It’s an honor to be featured on Constellation Research’s ShortLists for 2024,” said Michelle Engle, Chief Product Officer of UserTesting. “We are committed to helping companies optimize their product development lifecycle, and to do so more effectively, by making it easy for them to collect and act on insights from the people who matter most to their business. This recognition underscores our ability to deliver on that.”

“Constellation’s ShortLists play a critical role in accelerating technology buying decisions,” said R “Ray” Wang, chairman and founder at Constellation Research. “Buy-side clients trust that our analysts have identified the best vendors in each category and have identified new disruptive enterprise class startups. With vendors accelerating their AI capabilities, clients expect our analysts to identify the vendors with real solutions ready for the market.” 

Constellation Research advises leaders on leveraging disruptive technologies to achieve business model transformation and streamline business processes. Products and services named to the Constellation ShortList meet the threshold criteria for this category as determined through client inquiries, partner conversations, customer references, vendor selection projects, market share, and internal research. The portfolio is updated at least once per year as the analyst team deems necessary based on market conditions. 

Disclaimer
Constellation Research does not endorse any solution or service named in its research.