Retail & ecommerce

The Home Depot + UserTesting

Read how UserTesting helped the Home Depot surprise and delight customers with empathy

Ki Arnould, Senior UX Researcher

UserTesting helped us better understand how our customers feel, allowing us to produce more meaningful experiences for them - ones that not only get the job done, but help them feel good about doing it with us.

Ki Arnould

Senior UX Researcher, The Home Depot

  • Icon illustration representing the customer journey or product roadmap
    Clearer product roadmaps
  • care icon
    Increased customer empathy
  • Icon illustration of a smiling face emoji with a heart
    Surprised and delighted customers
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