About the author

Steven-Carr

Steven Carr

Steven is a Marketing Content Strategist. When he’s not inserting oxford commas where they belong, you can find him shooting pool at a local dive or building killer playlists on Spotify.

All works by Steven Carr

Blog

Why every startup should invest in a UX researcher

With a limited budget and a laundry list of things to get done when...
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Blog

Make the most out of your MLK Day of service

If your mindset all week is that you’re approaching a three-day weekend, then you...
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Blog

Weekly roundup: 5 resources for scaling research to improve CX

Today, customer experience belongs to everyone. And that means that in order to compete...
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Blog

3 methods for startups to reduce technical debt

With limited resources and high uncertainty, startups typically face extreme pressure to get to...
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Blog

UserTesting named a Leader in G2’s 2020 Winter Grid Report®

The Crowd has spoken, and for the fourth time in a row, UserTesting has...
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Blog

Afraid no one will take your industry survey?

While this post is certainly a shameless plug for you to take our 2020...
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Blog

Why jargon is the silent killer of customer experience

Let’s begin with the low hanging fruit. (Kidding, even typing out the phrase “low...
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Blog

4 considerations for building customer empathy into your B2B marketing

B2B customer empathy creates trust. Trust builds loyalty. And loyalty builds lifetime customer value...
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Blog

Weekly roundup: top resources for collecting customer feedback

When it comes to collecting customer feedback, one resource that always seems to be...
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