About the author

Steven-Carr

Steven Carr

Steven is a Marketing Content Strategist. When he’s not inserting oxford commas where they belong, you can find him shooting pool at a local dive or building killer playlists on Spotify.

All works by Steven Carr

Blog

Make the most out of your MLK Day of service

If your mindset all week is that you’re approaching a three-day weekend, then you...
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Blog

Weekly roundup: 5 resources for scaling research to improve CX

Today, customer experience belongs to everyone. And that means that in order to compete...
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Blog

3 methods for startups to reduce technical debt

With limited resources and high uncertainty, startups typically face extreme pressure to get to...
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Blog

UserTesting named a Leader in G2’s 2020 Winter Grid Report®

The Crowd has spoken, and for the fourth time in a row, UserTesting has...
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Blog

Afraid no one will take your industry survey?

While this post is certainly a shameless plug for you to take our 2020...
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Blog

Why jargon is the silent killer of customer experience

Let’s begin with the low hanging fruit. (Kidding, even typing out the phrase “low...
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Blog

4 considerations for building customer empathy into your B2B marketing

B2B customer empathy creates trust. Trust builds loyalty. And loyalty builds lifetime customer value...
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Blog

Weekly roundup: top resources for collecting customer feedback

When it comes to collecting customer feedback, one resource that always seems to be...
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Blog

How to strategically deploy empathy to make better product decisions

This post highlights the insightful Q&A from our recent webinar, Bridging the Empathy Gap...
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