What's the difference between a UX researcher and a UX designer?

For those outside of the UX world, once common question that emerges is: What's the difference between a UX researcher and a UX designer?

First of all, let’s look at it from a UX researcher’s point of view.

The UX researcher’s point of view

I asked UX researcher, George Kalyvas, to expand upon the differences between UX research and design. The following section shares his point of view.

Do you find that people get confused between the roles of a UX researcher and UX designer?

“As UX testing gains ground and senior management begins to see the benefits – such as an increase in engagement, sales, etc – they tend to find it difficult to distinguish the roles of a UX designer and the UX researcher.

There is a false understanding where they say, “Let’s hire a UX designer, so they can deliver a UX site that will be UX compatible! What a bargain!”

However the field of Human-Computer Interaction (where all UX jobs are coming from) requires specific research methodologies that aim to understand user perceptions, solve usability problems and enhance user satisfaction. So since we’re talking about attitudes and perceptions, the findings and applications are dependent on the audience, and therefore results aren’t universal.

In other words, there is no universal rule of law for UX like there is in natural sciences.

Of course there are best practices and principles that UX designers should follow, we must not forget that the existence of these design practices are a product of research.

This is the purpose of the UX researcher: to conduct research and set up the scope of the study according to the research objectives. The outcome of the research is the application of design.

On the other hand the UX designer is expected to design according to principles, such as heuristics and Gestalt visual principles while keeping in mind the mental models of the end user.

Both the UX researcher and designer are expected to have a common ground and understanding. However, the roles are different in the same way that an ophthalmologist differs from a neurologist. Both are doctors and have a common understanding of medicine, but their professions are different.”

What skills do you think set a UX researcher apart from a UX designer?

“As a UX researcher you should be able to conduct in depth and advance research both in qualitative and quantitative methods. Of course it always depends of the type of the project. A mix of both qual and quant methods is common in the industry.

It is important here to be able to understand the research objective and what type of research or combination of research approaches you will use.

A combination of high academic skills and work experience is needed in order to provide high quality results that would allow the developing team to design/improve the product.”

Can you succinctly describe what you (a UX researcher) does?

“I am primarily responsible for designing, conducting, analyzing, and reporting on user-centred design research and usability testing.

My main responsibilities include identification of user needs and goals, task and workflow modelling as well as unmoderated usability testing, and more formal, in-depth testing. I conduct usability research both online and in the field and provide recommendations for improvement.

I also:

• Present the results to clients (designers, strategists, managers)
• Work with project business representatives and team members to test business requirements using heuristic/qualitative methods
• Determine user needs by conducting task-focused analyses.
• Coordinate, conduct and moderate research
• Engage with project teams to determine needs and the best way to test for those needs, create test plans, run the testing (moderating), analyze results, and compile reports.”

So according to George: the researcher sets up a study according to certain research objectives or problems that need solving. The results of this research is then put into action by the UX designer in whatever website/app/product/interface they’re building.

But as George points out, these aren’t two entirely separate disciplines. UX research is pointless without a UX designer building the website/app/product/interface at the end of the process. And UX design without proper research will lack any user insight and will likely be an unworkable pile of time-wastery.

The marriage of UX design and research 

I asked UX consultant, Elizabeth Chesters, her opinion on the intersection between UX design and UX research.

“The difference between a UX designer and a UX researcher is… not much.

These days it seems to depend on the company and budget. You could argue UX designers don’t do research, based on the fact that you shouldn’t be testing your own designs. But any designer needs to empathize with users to get there in the first place.

UX researchers may not necessarily design their own solutions based on their research, but in UX it feels like that’s researching for research sake. In this instance, solutions created by those who didn’t do the research have second-half empathy, which is nowhere near as impactful.

Both disciplines have their place in the industry, but they need to be married together. The Yin to their Yang.

After all, if a designer isn’t speaking to users, it’s not UX. And if a researcher doesn’t use their research then it’s a dead-end.”

The UX designer’s point of view

Now, let's see what a designer has to say about these questions. Peter Hornsby is a UX designer, researcher, and author with some great insights on the topic.

Do you find that people get confused between the roles of a UX researcher and UX designer?

“Where I’ve worked, I’ve not tended to use either term. ’UX designer’ has been the most common term, and research is just part of that brief. However, if I can expand on the question, I feel there is too much job terminology around UX: a UX person does design, research, and testing. They do prototyping. They write user stories if they’re in an agile environment.

Frankly, if the biggest user experience issue is bad documentation and they can’t yet change the system to improve the UX, they rewrite the documentation. UX is problem-solving.”

What skills do you think set a UX designer apart from a UX researcher?

“I’ll tackle this by addressing the UX person in a design mindset versus a research mindset.

When I’m in a research mindset: I typically have fewer ‘solid’ pillars of understanding: most things are up for challenge. Sometimes it’s like those old WW2 movies, with the soldier testing the ground in front with a bayonet to check if it’s solid or if there’s something about to blow up in his face. So in practical terms this means that I not only have to figure out what I want to know, but if that’s the right thing to be digging into (hence lots of open-ended questions) and to test my approach (by piloting whatever method I choose to use).

When I’m in a design mindset: there is usually more ‘solidity’ to my understanding. With a redesign, some of that solidity may come from elements of the system that cannot be changed (for all immediate practical purposes). With a straight design that’s built to meet needs, then the understanding comes from the requirements, user research and so on.

These are the main challenges I see when working in a design context:

• The fundamental understanding of users changing. What if the balance of user needs shifts? For example, a sudden influx of users from a different background, forcing you to shift from a ‘recognition’ basis to a ‘learning’ basis
• Internal feedback. I used to get quite frustrated when I would design something, and someone internally would say ‘Yeah, but what about <this audience>?’
• A failure of requirements. It happens far more often than I’d like, even now!
• Feedback overload. As a design takes shape, it’s quite common to get more and more feedback. I think that sometimes seeing a design take shape prompts people to reflect on what they want and that changes their view. Similarly I think people can feel the need to say something about a design just to be part of the conversation – but because design can be very personal and subjective, that can slow things down.”

Can you succinctly describe what you do?

“Solve problems, hopefully.”

The UX generalist

As the disciplines become more wrapped up in each other designers could likely find themselves having to deal with the full spectrum of UX research and development.

So does that mean early stage UX designers should work on becoming generalists?

Becca Kennedy, a human factors psychologist and cofounder of a UX consulting company, shares her thoughts on the subject:

“A lot of people tend to think UX research and design are folded together, but being a researcher does not automatically make you a designer, or vice versa.

You can deeply specialize in either research or design, or you can be a UX Generalist who does a little of both. I identify myself as a UX Researcher, because although I enjoy designing solutions, my deeper skills are in generating and interpreting user research insights.”

The question of differences is certainly an interesting one. In this industry, things are always changing. Job titles that didn’t even exist a decade ago are a constantly moving target, from team to team, from business to business. Whether you're a researcher or designer at heart, the ability to adapt will always serve you well.