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  • Photo of two women sitting at a desk looking at monitor showing a dashboard of ecommerce metrics

    5 tips for retailers preparing for the 2024 holiday shopping season

    As the 2024 holiday shopping season approaches, retailers face the challenge of delivering exceptional online experiences while maximizing revenue through retail media. The competition is fierce, and customer expectations are higher than...
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  • Two women in an office reviewing a document

    Why world-class retailers rely on more than NPS or CSAT

    Retail executives have a lot on their minds. Businesses face multiple challenges, from economic volatility and supply chain disruptions to shifts in consumer behavior and rapid technological advancements. Inflation, rising interest rates...
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  • Person on a phone call looking at his laptop

    What is an affinity diagram and how do you use it?

    When it comes to categorizing information, nothing is obvious. How you perceive one bit of information can (and often will) differ from the next person. Why? Well, explaining that is difficult because...
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What developers need to know about accessibility

Here we’ll look at the common issues and best practices that developers will have...
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What are micro conversions and why should you be tracking them?

Let’s take a look at micro conversions – smaller user actions that you can...
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Image of woman bent over her laptop working

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What are internal evaluations and are they useful for product validation?

Working in a UX agency means that sometimes you’ll get limited budget for an...
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12 UX tips for online sales and promotions

From the run-up to Black Friday, all the way through to the Christmas shopping...
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Hook smart: seven UX lessons on reader retention for news websites

Publishers in general, and news websites in particular, have been facing a serious challenge...
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Top tips for optimizing your site search UX

When implemented effectively, site search provides a fast and easy way for customers to...
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Top ecommerce UX tips for the holiday shopping season

November and December are the two busiest months of the year for the majority...
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16 tools and resources for improving online accessibility

So, you’ve decided that you want to improve the accessibility of your website. Or...
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Scaling customer empathy at Trivago

By enabling stakeholders to connect with customers weekly, Trivago’s research team supports continuous discovery...
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