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  • Photo of two women sitting at a desk looking at monitor showing a dashboard of ecommerce metrics

    5 tips for retailers preparing for the 2024 holiday shopping season

    As the 2024 holiday shopping season approaches, retailers face the challenge of delivering exceptional online experiences while maximizing revenue through retail media. The competition is fierce, and customer expectations are higher than...
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  • Two women in an office reviewing a document

    Why world-class retailers rely on more than NPS or CSAT

    Retail executives have a lot on their minds. Businesses face multiple challenges, from economic volatility and supply chain disruptions to shifts in consumer behavior and rapid technological advancements. Inflation, rising interest rates...
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  • Person on a phone call looking at his laptop

    What is an affinity diagram and how do you use it?

    When it comes to categorizing information, nothing is obvious. How you perceive one bit of information can (and often will) differ from the next person. Why? Well, explaining that is difficult because...
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Creating effective video highlight reels

A critical part of turning customer feedback into action is how insights are communicated...
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Accelerate decision-making with a rapid research framework

​Good research takes intention, planning, clear goals, and proper methods. There will always be...
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UserZoom announces IntelliZoom – a new panel service offering

UserZoom, the leading user experience (UX) research and usability testing software as a service...
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Predicting user behavior in six simple steps [complete guide]

Back in the early 2000s, Netflix’s founders met with the CEO of Blockbuster Video...
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Learning UX design: Where to start?

The UX industry is booming right now. Talented designers are in high demand but...
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Effective UX research for wearable devices

Wearable devices are more popular than ever. According to Statista, 29% of people in...
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A UX workflow that works: How to design successful products

Building world-class products starts with good design habits, and having a consistent UX workflow...
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What does a UX Researcher do all day?

The purpose of this "day-in-the-life" is to give transparency to the mythical beast of...
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A UX checklist for FCA Consumer Duty compliance

In May 2021, the UK Financial Conduct Authority (FCA) formally announced its new Consumer...
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