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  • Photo of two women sitting at a desk looking at monitor showing a dashboard of ecommerce metrics

    5 tips for retailers preparing for the 2024 holiday shopping season

    As the 2024 holiday shopping season approaches, retailers face the challenge of delivering exceptional online experiences while maximizing revenue through retail media. The competition is fierce, and customer expectations are higher than...
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  • Two women in an office reviewing a document

    Why world-class retailers rely on more than NPS or CSAT

    Retail executives have a lot on their minds. Businesses face multiple challenges, from economic volatility and supply chain disruptions to shifts in consumer behavior and rapid technological advancements. Inflation, rising interest rates...
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  • Person on a phone call looking at his laptop

    What is an affinity diagram and how do you use it?

    When it comes to categorizing information, nothing is obvious. How you perceive one bit of information can (and often will) differ from the next person. Why? Well, explaining that is difficult because...
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How to avoid bias in usability testing

Biased opinions are hard to avoid. If you run a remote UX test, you...
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How to run an online survey

What are online surveys? Online surveys are a series of questions used to gather...
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How to use tree testing and card sorting together for maximum effect

Tree testing and card sorting are an iconic duo. So much so that tree...
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Retail UX in 2020: the impact of changing consumer behavior

During the pandemic, retailers had to rethink operations, supply chains, and entire online experiences...
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How the metaverse will affect UX design and customer experiences

Following the launch of Forrester’s The State of The Metaverse Report, many commentators have...
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Five benefits of ResearchOps [Infographic]

If your user research team is wasting time on repetitive tasks, or your reporting...
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Michael Grieder's keys to UX measurement success

Although product and design leaders recognize that good experiences impact the bottom line, there's...
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How retailers can reduce return rates with better user experience

Returns can be a headache for brick-and-mortar retailers and ecommerce stores alike. After all...
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stakeholder buy in

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How to get stakeholder buy-in for user research: expert tips

We asked some of the most respected UX professionals the following question: How do...
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