UserTesting Blog

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  • UserTesting acquires User Interviews, a premium participant recruiting platform. Together, UserTesting and User Interviews are creating the industry’s most comprehensive and scalable customer insights solution, strengthening how organizations access real customer perspectives to make better decisions.

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    UserTesting and User Interviews join forces to strengthen the industry’s most trusted source of customer insights

    Today, UserTesting announced the acquisition of User Interviews, a premium participant recruiting platform. Together...
  • Two women in an office reviewing a document

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    11 pleasing examples of ecommerce product copy

    Good copywriting on product pages can be taken for granted or overlooked. But when...
  • Blog

    5 rules for creating a good research hypothesis

    A hypothesis is a proposed explanation made on the basis of limited evidence. It...
  • Photo of a man and a woman at a desk pointing at a computer screen having a discussion

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    CX vs. UX: what’s the difference?

    While user experience (UX) and customer experience (CX) aren’t the newest acronyms born out...

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The UserTesting team at Content Marketing World

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Stop guessing, start knowing: Lessons from Content Marketing

Walking into Content Marketing World this year, I expected wall-to-wall conversations about AI. Instead...
Screenshot of a woman holding a Labubu

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The Labubu hype is real, but it’s not who you think

Why are people going nuts over Labubus? The viral, collectible dolls raked in $418M...
Image of people looking at analytics, but asking the question why

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Analytics show the sequence, not the story: add human insight to your martech stack

Your customer experience optimization efforts are built on a foundation of data. Heat maps...
young-woman-putting-dirty-ceramic-dish-in-dishwasher-altered-with-generated-AI-text-box-added

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AI-assisted shopping: The new customer journey is emerging

Summary Generative AI chatbots are changing the ways people work, so it shouldn’t be...
Image of a woman shopper with Punxsutawney Phil in the background

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Why ‘re-engagement’ feels like Groundhog Day to your visitors (and how to fix it)

In the 1993 movie “ Groundhog Day, ” Bill Murray’s character Phil is stuck...
CB Front Porch Night

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Did people really hate the new Cracker Barrel logo that much?

We surveyed 200 people in 24 hours to find out Cracker Barrel recently rolled...
Group of people shopping for holiday shopping article

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How retailers can win this holiday season

Here’s what 1,500 Consumers just told us about how they’re shopping for the holidays...
AIFeelsRoboticDiminishedCustomerExperience_Blog Hero Image

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If your AI feels robotic, you’ve already lost the customer

Imagine this: a customer logs onto your site looking for skincare. They’ve had a...
LandingPageLieAlignChannelExpectations_Blog Hero

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The landing-page lie: align channel expectations before the bounce happens

We’ve all been there. You click on a promising ad, a compelling social post...