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  • Photo of two women sitting at a desk looking at monitor showing a dashboard of ecommerce metrics

    5 tips for retailers preparing for the 2024 holiday shopping season

    As the 2024 holiday shopping season approaches, retailers face the challenge of delivering exceptional online experiences while maximizing revenue through retail media. The competition is fierce, and customer expectations are higher than...
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  • Two women in an office reviewing a document

    Why world-class retailers rely on more than NPS or CSAT

    Retail executives have a lot on their minds. Businesses face multiple challenges, from economic volatility and supply chain disruptions to shifts in consumer behavior and rapid technological advancements. Inflation, rising interest rates...
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  • Person on a phone call looking at his laptop

    What is an affinity diagram and how do you use it?

    When it comes to categorizing information, nothing is obvious. How you perceive one bit of information can (and often will) differ from the next person. Why? Well, explaining that is difficult because...
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Say hello to the new EnjoyHQ homepage

The new EnjoyHQ homepage has been designed from the ground up to provide a...
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Why testing your banking experience matters

Retaining customers hasn’t been as hard for banks as in other industries, traditionally speaking...
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CTAs that convert

​If your website or app sells products, generates leads, collects sign-ups, or has users...
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How CX programs avoid getting defunded by translating their ROI

During a Forrester event, we heard anecdotally how customer experience (CX) programs are getting...
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Writing and refining your UX research objectives

​ While winging it and hoping for the best might work in some life...
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A diverse group of colleagues standing in a modern office, attentively listening to a presentation given by a man in a suit at a whiteboard

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Don't be intimidated by unexpected customer feedback

When was the last time you received unexpected feedback? It could be during a...
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How to test screen reader usability

​ Accessibility is a marathon, not a sprint. - Natalie Russell, UserTesting Accessibility Lead...
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6 ways to remove the guesswork from the product development process

How do you take the guesswork out of the development process? Is it by...
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5 mistakes that cause digital products to fail

95% of new products released in any given year will fail. That’s according to...
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