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  • Photo of two women sitting at a desk looking at monitor showing a dashboard of ecommerce metrics

    5 tips for retailers preparing for the 2024 holiday shopping season

    As the 2024 holiday shopping season approaches, retailers face the challenge of delivering exceptional online experiences while maximizing revenue through retail media. The competition is fierce, and customer expectations are higher than...
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  • Two women in an office reviewing a document

    Why world-class retailers rely on more than NPS or CSAT

    Retail executives have a lot on their minds. Businesses face multiple challenges, from economic volatility and supply chain disruptions to shifts in consumer behavior and rapid technological advancements. Inflation, rising interest rates...
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  • Person on a phone call looking at his laptop

    What is an affinity diagram and how do you use it?

    When it comes to categorizing information, nothing is obvious. How you perceive one bit of information can (and often will) differ from the next person. Why? Well, explaining that is difficult because...
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A guide to digital customer experience strategy

An effective digital customer experience strategy is essential for organizational success in the modern...
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30 product discovery questions to ask about your next project

Product discovery is an essential phase of product development. During product discovery, cross-functional teams...
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6 stages of the product development process: from ideation to launch

Organizations need to innovate to stay relevant and beat the competition. This can be...
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A comprehensive overview of customer experience design

In today's competitive market landscape, customer experience (CX) can be a key differentiator between...
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End-user experience monitoring

When it comes to digital experiences, users are raising their expectations. Digital product teams...
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What are UX analytics and why do they matter?

When building a digital product or experience, user experience (UX) analytics are some of...
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The ROI of consumer insights when building digital finance products

Laura Rae is the founder of OpenBox, a digital transformation consultancy that specializes in...
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Top 10 UX optimization tips

With the digital landscape continually evolving, organizations recognize the need to prioritize the users'...
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Why your organization needs a customer-centric approach

It's a competitive world out there. Markets evolve at lightning speed, and customer preferences...
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