About the author

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Jennifer DeRome

Jennifer is a Senior Content Strategist for UserTesting. When she's not dreaming up new ways to connect with audiences, you can find her traveling around the world or enjoying a glass of wine with friends.

All works by Jennifer DeRome

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Blog

Don’t let good CX get lost in translation: 3 tips on localization

Localization is the process of taking the context of an original message and transforming...
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Blog

News you can use: 5 stories to inspire your customer-centric organization

There’s nothing more exciting than seeing how our customers leverage the UserTesting platform to...
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Blog

3 tips for human-centered live chat

The ability to communicate without our voices has become a part of daily life...
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Blog

Observation: the true mother of invention

There’s an old proverb that says, “Necessity is the mother of invention,” but the...
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Blog

Why great CX begins with a stellar employee experience

When we talk about experiences, most of us are probably referring to your customers...
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Blog

Why designing for delight doesn't always work

“Delight” is a word we hear often when talking about customer experience and with...
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Blog

5 tips to make your content easier to read

Have you ever tried comprehending a dense article while reading on a crowded bus...
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Blog

How storytelling brings experiences to life

From childhood, people are naturally drawn to stories. They connect us with the world...
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Blog

Can AI help digital experiences feel more human?

Whenever we hear the words “artificial intelligence” it’s hard not to imagine a dystopian...
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