UserTesting Blog

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  • UserTesting was named a Leader in The Forrester Wave™: Experience Research Platforms, Q1 2026.

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    UserTesting named a leader in The Forrester Wave™ for Experience Research Platforms, Q1 2026

    Experience research is evolving rapidly—becoming more continuous, more collaborative, and more deeply embedded in...
  • UserTesting acquires User Interviews, a premium participant recruiting platform. Together, UserTesting and User Interviews are creating the industry’s most comprehensive and scalable customer insights solution, strengthening how organizations access real customer perspectives to make better decisions.

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    UserTesting and User Interviews join forces to strengthen the industry’s most trusted source of customer insights

    Today, UserTesting announced the acquisition of User Interviews, a premium participant recruiting platform. Together...
  • Blog

    5 rules for creating a good research hypothesis

    A hypothesis is a proposed explanation made on the basis of limited evidence. It...
  • Photo of a man and a woman at a desk pointing at a computer screen having a discussion

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    CX vs. UX: what’s the difference?

    While user experience (UX) and customer experience (CX) aren’t the newest acronyms born out...

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Team of UX designers optimizing websites and apps

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Top 10 UX optimization tips

With the digital landscape continually evolving, organizations recognize the need to prioritize the users'...

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Why your organization needs a customer-centric approach

It's a competitive world out there. Markets evolve at lightning speed, and customer preferences...

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Customer loyalty programs: types, examples, benefits, and how to build one

Customer loyalty programs are now one of the most effective ways for brands to...

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How to create impactful UX audits with direct customer insights

Robust user experience (UX) is a critical driver of an organization’s success. Studies show...

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What is product discovery and why is it important?

Product discovery marks the beginning of a journey. It’s a team’s first vital step...
Photo of someone checking out at a coffeeshop using a laptop as a barista smiles

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UX surveys: Learn more about this quantitative research method

Surveys help organizations understand users better by getting direct customer feedback. Many UX teams...

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Prioritizing UX testing according to your organization's risk tolerance

Every user-centered organization must understand the value of usability testing . It provides invaluable...

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Creating a product development strategy that drives results

Product development can be a challenge. With tech evolving fast and people's expectations constantly...

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Product discovery process in Agile

When your teams have a revolutionary software project on the horizon promising a positive...