FCA Consumer Duty Insights Services
Empowering teams with FCA Consumer Duty testing framework to serve better outcomes to consumers
Under Consumer Duty, Financial firms in the UK should ensure consumers receive communications that they can understand, products and services that meet their needs, offer fair value, and have the customer support they need when needed.
Customers who are struggling to keep up with the backlog or have not started with the Consumer Duty Testing can now access UserTesting FCA Consumer Duty Insights Services for their Consumer Testing needs to comply with the new Consumer Duty regulation.
UserTesting is uniquely positioned to help companies implement ongoing consumer testing, even if they have never done it before
Measuring customer digital journeys
- Success rate
- Friction areas
- Time on task
- Confidence rating
Digital content and communication testing
- Comprehension rating
- Recall accuracy
- Expectations
- Information gaps
Content CX score
- Content quality
- Layout
- Engagement
- Impact
Quantitative and quantitative testing
- Test, learn, and retest to optimize for speed and scale
- Leverage qualitative insights for deeper dives
- Track progress and alignment to key business metrics
Proof for FCA
- Engaging with UserTesting is a proof point, but our research team will help you collect evidence.
Research expertise
- Guidance and assistance in taking next steps
We offer a range of packages to suit any organisation wherever you are in your Consumer duty journey. UserTesting Insights Services can help you with end-to-end Consumer Duty Research that includes:
- Study design
- Participant recruiting
- Screener and script design
- Identifying the optimal methodology
- Building and launching tests in the platform
- Data and video analysis
- Final report delivery
- Insights read-outs and recommendations
Why Choose UserTesting tor FCA consumer Duty readiness
FCA Consumer Duty expertise
Our dedicated team is well-versed in the FCA Consumer Duty regulations.
Comprehensive data collection
We utilize various data collection techniques, including surveys, and interviews, to gather evidence from a diverse pool of consumers.
Diverse participants
Our extensive network allows us to access many participants, ensuring diverse representation.
Access to vulnerable users
We have individuals from vulnerable groups and those with vision impairments who opted to give unbiased feedback.
Documentation and Reporting
We meticulously document the research process and findings to provide a comprehensive and transparent record of evidence, ensuring that you have a clear and compelling narrative to present to the FCA or other stakeholders.
Communications Testing Ready Framework
Our service team has developed a framework that efficiently addresses backlogs in consumer communication testing so you can clear backlogs quickly and efficiently.
Timely and actionable reports
Our reports are offered on time, allowing you to integrate insights promptly into your decision-making processes.
From analysis to action
Our team can help you analyze qualitative data, identify areas for improvement, and recommend the next steps for testing.
Receive CX scoring report
Our CX scoring report allows teams to quickly identify problem areas and consistently evaluate and track user feedback with a large sample size.
