Participant Network

How does the UserTesting Participant Network get participants?

Our Participant Network is constantly growing either organically or through campaigns across multiple channels. It is composed of a diverse range of people from multiple countries with varying ages, ethnicities, backgrounds, industries, and incomes. Applicants submit and verify their email addresses and PayPal accounts, complete their profile, and submit a practice test to apply. 

While the application process may be simple, multiple manual and automated checkpoints ensure participants are ready to provide high-quality feedback once they join the network. All participants must pass a practice test, demonstrating their ability to articulate their thoughts while their computers or phones are checked to ensure feedback can be captured correctly.  We also review the first test every participant takes and provide feedback about any areas of improvement to ensure participants are set up for success, and deliver high-quality feedback. 

How Tesco Bank leverages the UserTesting Participant  Network for feedback

When Tesco Bank wanted to test their letters for customers with debt, they wanted to ensure customers could easily understand them. As the letters contain complex financial explanations, Tesco needed to validate that the messaging would lead customers in the right direction. That’s why they spoke directly to participants and collected their feedback through multiple email iterations to write easy-to-understand messaging. 

Read more about how Tesco Bank gathered feedback and insight through the UserTesting Participant Network here.