Boost NPS with human insight

Start here for resources, tips, templates, and industry best practices to help your team improve NPS through fast user feedback.

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Boost NPS and drive smarter UX decisions

Learn how to quantify and benchmark a product's user experience, track performance over time, and directly influence NPS and customer loyalty.

Wherever you're at in your journey to drive NPS improvements, we've got you covered

Guide
Keeping score: the value of experience benchmarking for executives
Customer experience metrics can uncover valuable insights that help your teams create better products...
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Blog
How to leverage Net Promoter Scores for better CX
When it comes to measuring customer advocacy, many businesses rely on Net Promoter Score...
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Blog
9 user experience (UX) metrics you should know
Product designers know how important creating a seamless and satisfying user experience (UX) is...
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Blog
Why world-class retailers rely on more than NPS or CSAT
Retail executives have a lot on their minds. Businesses face multiple challenges, from economic...
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Guide
Improving NPS through user insights: a quick-start guide
For UX researchers, UX leaders, Product leaders, and emerging roles like UX Research Operations...
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Webinar
Leveraging human insights to boost NPS and drive smarter UX decisions
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Guide
Proving the ROI of UX research
Learn to quantify research benefits and secure budget for your UX initiatives.
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Webinar
Leveraging human insights to boost NPS and drive smarter UX decisions
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Webinar
Elevate UX: Unveiling blind spots with measuring and benchmarking the quality of the digital experience
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Platform
QXscore experience measurement
The single experience score to evaluate performance and show impact.
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Template
System Usability Scale
Our System Usability Scale template easily calculates learnability, usability, and net promoter scores (NPS) based on contributor responses of a product or experience.
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Services
Experience measurement
Benchmark your experiences using QXscore
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Template
Persona characteristics
Bring your customer personas to life with insights about their attitudes and behaviors
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Customer story
Banco Sabadell
Witness what happened after Banco Sabadell set the standard that all their digital experiences earn a QXscore™ of 85 before they go live
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Customer story
American Airlines
Watch how American Airlines built a benchmarking program to make booking and managing flights easier for customers
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Customer story
Sage
Discover how Sage leverages customer insights and QXscore™ to elevate digital experiences and drive a 22% increase in website conversions
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Customer story
Kimberly-Clark
Learn how Kimberly-Clark’s Professional Division uses QXscore to measure performance on its B2B website
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