Insights Services

Accessibility

Understand what it's like for customers to experience your brand through screen reader assistive technology.

Digital accessibility makes a website or app compatible with assistive technology that helps people with disabilities access, understand, and utilize digital products. This process improves the experience for people with disabilities and for everyone as accessible design makes navigation, clarity, and appearance more user-friendly.

Many organizations care deeply about creating digitally accessible products and services, but the process isn't easy. Teams know they need more testing but struggle to keep up with recruiting and building tests for audiences who rely on assistive technology.

image for getting ready to start accessibility testing

Uncover pain points

With support from our accessibility research team, get insight into what it's like for customers to experience your brand through screen reader assistive technology to help your team build valuable and accessible digital experiences.

Achieve outcomes with help from our experts

Capture critical insights

Our team has expertise in recruiting and testing with assistive technology users.

Reduce risk by addressing accessibility issues

See pain points and receive recommendations to avoid costly mistakes.

Create inclusive experiences for everyone

Reach broader audiences because accessibility improves experiences for all.

Get started

Our team of accessibility experts will do the following

Recruit and test: A team of highly trained, deeply experienced, inclusive researchers will test your website or application.
Analyze and report: Our team will analyze videos and create a report identifying pain points and the severity of each friction point.
Present findings: Receive findings paired with video highlights and recommendations to create an inclusive experience.

Build empathy and awareness to improve inclusivity of digital experiences

Teams find many ways to implement accessibility testing across digital properties:

Validate accessibility compliance audits with screen reader users and catch additional issues.
Test the usability and enjoyment of digital experiences with audiences who rely on screen-reader assistive technology.
Discover accessibility issues and reduce the negative consequences of not meeting compliance requirements.
Inform digital teams of accessibility best practices to design products that are accessible to individuals with disabilities.

Professional services

Receive a full service research package

Experts
Our certified* team will test your digital experience helping uncover issues.
Testing method
Task-based live conversations—a script written by us and reviewed by you.
Recruiting
Five people who rely on screen reader assistive technology.
Devices
Test websites on desktop or mobile devices as well as mobile app.
Report
Pain points will be identified, along with the severity of those interactions. Receive recommendations to improve the accessibility and usability of your website or app.