UK FCA Consumer Duty Compliance
UK financial services firms: are you FCA Consumer Duty compliant?
The UK’s new Consumer Duty rule stipulates that financial consumers should receive communications that they can understand, products and services that meet their needs, offer fair value, and have the customer support they need—when they need it. Are you ready for it?
4 expected outcomes for financial firms
| 1. Customer understanding | 2. Design of products and services | 3. Price and value | 4. Customer support |
| Communications must be simple and give customers the information they need to make informed decisions | Customers must have a frictionless customer experience in both digital and non-digital channels | Customers must receive the most value for the price they're paying | Customer service must be proactive and helpful, and easy to register complaints or switch to a more suitable product or service (including from a competitor) |
How UserTesting can help firms meet FCA expected outcomes
Conduct Consumer Testing using UserTesting Platform
With Opted-in diverse customer groups to conduct research, no audience/panel recruitment hassle, UserTesting Platform offers various test templates perfect for consumer Testing
Let our Insights Service team do the research on your behalf
Work with the industry's best UX research team who specialize in FCA Consumer Duty Testing.
UserTesting Insights Services can help you with end-to-end Consumer Duty Research
