About the author

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Jennifer DeRome

Jennifer is a Senior Content Strategist for UserTesting. When she's not dreaming up new ways to connect with audiences, you can find her traveling around the world or enjoying a glass of wine with friends.

All works by Jennifer DeRome

Blog

6 product management terms product teams want you to know

No matter your role, if you’re focused on creating great customer experiences, chances are...
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Blog

Customer empathy—it's just like riding a bike

Anyone who’s ever learned to ride a bike can likely recall their maiden voyage...
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Blog

Healthcare chatbot diagnosis: will consumers trust them with their health?

Technology has transformed many things in our day-to-day lives. Just about anything can be...
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Blog

6 business benefits of scaling customer research

Today’s post is an excerpt from our eBook, 3 Steps to scaling customer research—and...
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Blog

Connecting with customers in real time: Q&A with Devin Harold from Verizon and Nayaab Lokhandwala from Alaska Airlines

In a recent webinar, guest speakers Devin Harold, UX Research Manager at Verizon, and...
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Blog

Human Tech with Dr. Susan Weinschenk: How human insights drive customer-first design

Recently, UserTesting’s very own Stephen Fleming-Prot, Principal UX Researcher, was a guest on Human...
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Photo of two business professionals looking at a computer monitor

Blog

New feature: Video upload

Video Upload enables you to store and consolidate videos from other sources of customer...
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Blog

Introducing the new and improved UserTesting dashboard

Managing a lot of tests can be a challenge but the reward of targeted...
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Credit Karma mobile app interface showing personalized financial insights, including credit scores, reports, and recommendations.

Blog

Design Thinking and Design Research at Credit Karma - Q&A with Yasmine Khan, Sr. Design Researcher

In a recent webinar, Yasmine Khan, Senior Design Researcher at Credit Karma, walked us...
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