About the author

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Jennifer DeRome

Jennifer is a content strategist, copywriter, and digital marketer. When she's not dreaming up new ways to connect with audiences through content, you can find her traveling around the world or enjoying a glass of wine and a good book.

All works by Jennifer DeRome

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Blog

Ethics of emotional intelligence in UX research

There’s no doubt that emotional intelligence plays an important role in UX. But along...
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Blog

What happened? How to write a better error message

It was on my commute home from work when I was deep in the...
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Business startup people

Blog

Effective communication for design teams

A few days ago someone asked me to reach out to our visual designer...
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Photo of 3 people huddled around a desk looking at a notebook with open laptop in foreground

Blog

Don’t let good CX get lost in translation: 3 tips on localization

Localization is the process of taking the context of an original message and transforming...
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Blog

News you can use: 5 stories to inspire your customer-centric organization

There’s nothing more exciting than seeing how our customers leverage the UserTesting platform to...
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Blog

3 tips for human-centered live chat

The ability to communicate without our voices has become a part of daily life...
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Woman facing away wearing a hat

Blog

Observation: the true mother of invention

There’s an old proverb that says, “Necessity is the mother of invention,” but the...
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Blog

Why great CX begins with a stellar employee experience

When we talk about experiences, most of us are probably referring to your customers...
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Blog

Why designing for delight doesn't always work

“Delight” is a word we hear often when talking about customer experience and with...
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