About the author

Nathan Issacs UserTesting author

Nathan Isaacs

Nathan is Principal Content Marketing Manager at UserTesting. When he's not producing UserTesting's Insights Unlocked podcast, editing videos and writing human-centered content, you can find him making beer, riding outdoors or on Zwift, and fixing up his 115-year old Craftsman home and 48-year old sailboat.

All works by Nathan Isaacs

Photo from the 2023 THiS conference by UserTesting. This post lists 16 great CX conferences to attend.

Blog

16 must-attend CX conferences in 2025 (and how to get maximum ROI from them)

Customer experience (CX) isn’t just changing—it’s evolving at an exponential rate. AI, automation, and...
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From friction to conversion: optimizing digital bank account opening with customer insights

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Banks are losing customers at this critical step—here’s how to stop it

Opening a bank account should be simple. Yet, many customers abandon the process due...
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Do you need permission to innovate?

Christian Idiodi has led or consulted on nearly 200 successful product launches for a...
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Screenshot of MURAL and UserTesting test with participants

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Reinventing how we work through digital transformation and collaboration

As Jim Kalbach likes to say, work is not an office it’s what we...
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How to build strong design teams that scale

How do you build a customer-focused design team that scales? Susan Rice has done...
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How to delight your raving fans through customer listening

It doesn’t seem intuitive—from a design perspective—to add steps to a sign-up process, but...
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Executive alignment drives customer-centricity: insights from a C-level strategist

Knowing your audience is foundational for marketers, UX professionals, and project managers alike. However...
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How video evokes empathy: insights from a former design lead at Hulu

When John S. Couch started at Hulu as Vice President of UX and Design...
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Accelerating edtech: supporting learners in a remote world

Edtech is booming by all accounts, whether it's measured by the more than $10...
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