All works by Paige Musto

Blog

Announcing the 2021 CX Watchlist: 100 rising stars in CX

Customer experience is the heartbeat of companies today. Businesses don’t just compete based on...

Blog

What is customer empathy? 9 industry experts weigh in

The Age of the Customer has arrived and embedded itself across every industry. Customer...

Blog

How the Starbucks app keeps customers coming back for another cup

In honor of National Coffee Day, we wanted to take a look at what...