About the author

Steven-Carr

Steven Carr

Steven is a Marketing Content Strategist. When he’s not inserting oxford commas where they belong, you can find him shooting pool at a local dive or building killer playlists on Spotify.

All works by Steven Carr

Blog

How CaringBridge makes human-centered product and messaging decisions through usability testing

Behind every business decision is the need to please and delight customers. Customers who...
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Blog

When business is human, insights drive innovation: the 2020 CX Industry Report

Our 7th annual industry report is now available: When business is human, insights drive...
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Blog

UserTesting named a Leader in G2’s Spring 2020 Grid®

The crowd has spoken, and for the fifth time in a row, UserTesting has...
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Blog

5 benefits of on-demand customer feedback you can enjoy from wherever you work best

Let’s face it, you can’t always be in the same room as your customers...
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Blog

Keeping up with UserTesting’s Chief Insights Officer, Janelle Estes

A little over a year ago, Janelle Estes joined UserTesting’s C-suite and was named...
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Person analyzing data on their laptop

Blog

Negative customer reviews: an underutilized and powerful CX tool

It probably seems obvious that great customer reviews can boost sales and reflect positively...
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Blog

Find out how remote usability testing can work for you

Repeat after me: you are not your user. That’s why putting yourself in their...
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Blog

3 reasons why marketers should gather customer feedback

As marketers, we traditionally rely on data to guide our decisions. We run A/B...
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Blog

Weekly roundup: 5 resources to make prototyping your best friend

The key to any successful business begins with understanding your customers. However, ensuring that...
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