Travel & hospitality

Costco Travel + UserTesting

Learn how testing with potential customers helped Costco Travel build a better online booking experience

Diya Loney, Product Manager, Costco Travel

UserTesting gives us the fastest insights into our members. It not only helps us understand where to focus, but why. It has become our most essential solution for testing.

Diya Loney

Product Manager, Costco Travel

  • Created an intuitive website customer experience
  • icon illustration of a paper airplane
    Successfully launched new product offerings
  • 82%
    Decrease in customer support calls
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