Reports

Industry reports and guides for product, design, and competitive studies to bring you actionable data and insights.

Featured reports

As seen on my feed: a global study of social media shopping behaviors

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As seen on my feed: a global study of social media shopping behaviors

It’s difficult to overstate the impact of social media on nearly every aspect of...

Credit Unions And Small Banks: Level Up Your CX Expertise | Teaser Image

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Credit unions and small banks: level up your CX expertise

For decades, credit unions and small banks have tailored their offerings to customers and...

Consumer perceptions of AI in retail and ecommerce

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Consumer perceptions of AI in retail and ecommerce

As our lives become increasingly digital, understanding how shoppers feel about their experiences is...

2022 CX Industry Report

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2022 CX Industry Report

Learn how organizations are evolving in customer experience and facing new challenges in UserTesting's 2022 Industry Report.

5 Key Differentiators That Set Elite Organizations Apart | Teaser Image

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5 key differentiators that set elite organizations apart

Putting your customer at the center of your business is now a basic requirement...

Comparing The Digital Experience of the Top 5 U.S. Banks | Teaser Image

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Comparing the digital experience of the top 5 US banks

Nearly two-thirds of the US population uses digital banking services, according to Bankrate. A...

HIPAA and Human Insight | Teaser Image

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HIPAA and human insight

A s our access to physical and mental health solutions continues to broaden through...

2021 CX Industry Report | Teaser Image

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2021 CX Industry Report

Uncover insights on trends, challenges, and strategies for improving customer experience in UserTesting's annual industry report.

Rescue retail and ecommerce budgets by getting buyer feedback

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Rescue retail and ecommerce budgets by getting buyer feedback

Retail and ecommerce teams who trust their gut feeling without in-person testing are leaving...

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