Uncover the insights you need faster than ever before: July 2022 product release

The lazy days of summer are officially here. While your customers may be relaxing on summer vacations, that doesn’t mean your organization’s commitment to customer experience can take a break. Despite the laid-back attitude summer often brings, organizations are continually striving to compete for customers. Don’t let the long days fool you. Your customers have high expectations and the faster your team can surface those insights that keep you connected to your customers, the better off your business will be.

That’s why we’re excited to announce that, in our latest market release, we’re introducing new features that will help you uncover the insights you need faster and more efficiently than ever before.

With this latest release, UserTesting customers will be able to uncover key customer insights faster with more context and with greater efficiency, so they can understand where to focus their efforts for greater success.

Included in this July 2022 product release are exciting new capabilities:

• Test-level instant insight: Automatically identify trends, patterns, and anomalies across multiple tasks and sessions. Understand where contributors are having common positive or negative experiences and save time during post-test analysis.
• Native media testing: Gather perspectives on media assets and securely upload an audio or video file directly onto UserTesting. Get fast feedback on products and experiences from contributors—before launching them publicly.
• Redesigned navigation experience: Navigate and collaborate on the UserTesting platform that’s more intuitive to use with a new, persistent navigation bar, folder management, a workspace switcher, and easily accessible resources.
• Redesigned card sorting experience: Streamline information architecture testing with integrated card sorting. View video feedback alongside card sorting metrics to gather a complete understanding of contributors’ mental models with this streamlined solution.
• Self-service SSO: Enable a seamless login experience for your teams and manage how they access the UserTesting platform with ease.
• En français … UserTesting: We’re excited to share that the UserTesting platform is now available in French for both customers and contributors.

Test-level instant insight

Speed up your post-test analysis by automatically detecting patterns, anomalies, and key insights across multiple sessions conducted within a study. Get straight to the aggregated results and high-value insights without having to spend hours analyzing individual sessions.

UserTesting employs proprietary machine learning models trained to identify patterns and trends in customer experience data by simultaneously analyzing behavior, sentiment, and intent. 

To learn more about insight customization, check out our Knowledgebase article here.

Native media asset testing

Upload audio, video, or other media assets directly onto UserTesting. Gather contributor feedback easily on video and audio files with an improved asset upload experience. Customers will be able to test their unreleased or sensitive media assets within the confines of the UserTesting platform.

Many of our customers already value the convenience of our secure prototype hosting using file upload. Native media asset testing allows for that same convenience for broader use cases.

To learn more about native media asset testing, check out our Knowledgebase article here.

Redesigned navigation experience

The new navigation design allows you to easily access core functionalities like Tests, Folders, Highlight Reels, and Templates and toggle between multiple projects with a click so that you have quick access to the insights you need to guide your business decisions. With the new, intuitive navigation and folder management, it’s now easier for your entire team to launch tests and collaborate at scale—no matter the size of your organization. 

To learn more about the updated navigation features, check out our Knowledgebase article here.

Redesigned card sorting experience

The updated card sorting experience enables you to launch tests quickly with a unified solution. With the new design, you’ll get input about your information architecture remotely with the UserTesting panel or your own contacts and view video feedback alongside metrics. You’ll also be able to review videos and transcripts to better understand why customers grouped items together, and add closed tests in unmoderated studies. 

To learn more about the updated card sorting experience, check out our Knowledgebase article here.

Self-service SSO

UserTesting is introducing Self-service Single Sign On (SSO) to provide an easier, faster way to provision SSO and conduct ongoing management of SSO settings. By allowing users to log in to the UserTesting platform with their corporate credentials, SSO provides customers with a more efficient and secure way to access the platform and manage platform users. 

Additionally, admins are now able to access the SSO settings page within the platform, which allows them to complete the initial SSO setup and manage it on an ongoing basis should any changes need to be made. 

To learn more about the self-service SSO, check out our Knowledgebase article here.

En français … UserTesting

The UserTesting platform is now available in French for both customers and contributors. Test with contributors entirely in French, and target and connect with more people around the world.

To learn more about UserTesting is helping customers get perspectives from French-speaking contributors, check out our Knowledgebase article here.

Stay up-to-date with our product releases

We release product updates on a quarterly basis. If you’d like a full recap of our April 2022 product release from last quarter, you can view our blog post here. As always, we’re excited to help you bring real human insight into every decision. 

To hear more about our newest capabilities, please join our July 2022 product release webinar on August 3, 2022. 

If you’d like to learn more about any of these features, please contact your account team or reach out to us here.