Media and entertainment resources

Start here to explore our curated resources for media and entertainment experiences, including use cases, guides, best practices, expert advice, test templates, podcasts, and webinars.

Use cases for media and entertainment experiences

Whether your organization has been around for a while or not, your advertisement is the entryway to your brand and can make or break a first impression with a potential customer—or further cultivate the relationship with a returning one. Whether your focus is your imagery, messaging, or competition, try this template to ensure your messaging is on target.

Video highlight reels

From news organizations to streaming platforms, every decision in the media and entertainment industry carries significant risk. Consumer behaviors are rapidly changing, making it challenging to feel confident in decisions. Use this template to validate concepts before investing and adapting to changing consumer behaviors with confidence.

Understanding your audience as a media and entertainment company is about more than just data—it's about empathy. It's about listening to your audience's needs, feelings, and preferences to create content that resonates on a personal level. Try this template to understand your audience's entire journey across all touchpoints.

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Customer story

How NBCUniversal improves audience experiences

Learn how the entertainment enterprise improved audience experiences across its platforms, channels, and brands.

NBC Universal
  • Blog

    Freemium to premium: how to enhance your app subscription model

    Over the last decade, mobile app development has become an increasingly profitable business. In...
  • Customer story

    Fandango

    See how Fandango draws a crowd of moviegoers to their VIP+ app and rewards program
  • Webinar teaser image Aha yellow

    Webinar

    Understanding your audience in an ever-changing media landscape

  • Blog

    The secret to binge-worthy streaming media experiences

    There’s no surprise that streaming media has become as popular in households today as...
  • Blog

    Research strategies to help media companies understand how their users interact with content

    Today’s post is an excerpt from our whitepaper, 4 CX questions media companies should...
  • Deezer teaser

    Customer story

    Deezer

    Check out how the music streaming service developed the Flow Moods AI function, generating mood-based playlists for millions
  • Blog

    Hook smart: seven UX lessons on reader retention for news websites

    Publishers in general, and news websites in particular, have been facing a serious challenge...
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Create great media and entertainment customer experiences

See how UserTesting can help your media and entertainment team