Reports

Industry reports and guides for product, design, and competitive studies to bring you actionable data and insights.

Featured reports

  • The Forrester Wave™: Experience Research Platforms, Q2 2023

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    The Forrester Wave™: Experience Research Platforms, Q2 2023

    Discover why UserTesting is a leader in Experience Research

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  • Harvard Business Review Analytic Services Report - Emphasizing Empathy as a Cornerstone of the Customer Experience

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    Emphasizing Empathy as a Cornerstone of the Customer Experience

    Read this Harvard Business Review report to explore the role of empathy in delivering a better customer experience.

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  • FORTUNE Brand Studio: The ROI of Customer Empathy Report

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    FORTUNE Brand Studio: The ROI of Customer Empathy Report

    Learn how empathy impacts financial performance from global CEOs.

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  • Forrester Study: The Total Economic Impact of The User Testing Insight Platform Cover Image

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    Forrester Study - The Total Economic Impact™ of the UserTesting Human Insight Platform

    Discover the economic impact of user research with UserTesting and understand the financial benefits and ROI of UX research.

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  • Forrester Guide - Democratize Experience Research: How to scale your research practice by enlisting nonresearchers

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    Forrester: How to Democratize Experience Research

    Learn how to empower teams to gather and act on customer feedback across your organization.

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Consumer perceptions of AI in retail and ecommerce

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Consumer perceptions of AI in retail and ecommerce

As our lives become increasingly digital, understanding how shoppers feel about their experiences is...
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2022 CX Industry Report

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2022 CX Industry Report

Learn how organizations are evolving in customer experience and facing new challenges in UserTesting's 2022 Industry Report.

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5 Key Differentiators That Set Elite Organizations Apart | Teaser Image

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5 key differentiators that set elite organizations apart

Putting your customer at the center of your business is now a basic requirement...
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teaser image for Beyond gameplay: testing the mobile gaming experience guide

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Beyond gameplay: testing the mobile gaming experience

The rise of mobile gaming shows no signs of slowing down. Not to mention...
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Comparing The Digital Experience of the Top 5 U.S. Banks | Teaser Image

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Comparing the digital experience of the top 5 US banks

Nearly two-thirds of the US population uses digital banking services, according to Bankrate. A...
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HIPAA and Human Insight | Teaser Image

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HIPAA and human insight

A s our access to physical and mental health solutions continues to broaden through...
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2021 CX Industry Report | Teaser Image

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2021 CX Industry Report

Uncover insights on trends, challenges, and strategies for improving customer experience in UserTesting's annual industry report.

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Rescue retail and ecommerce budgets by getting buyer feedback

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Rescue retail and ecommerce budgets by getting buyer feedback

Retail and ecommerce teams who trust their gut feeling without in-person testing are leaving...
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UserTesting 2024 Retail Benchmark Report

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2024 UserTesting Retail Benchmark Report

Unlock key insights to boost revenue, traffic, and customer satisfaction in UserTesting's 2024 Retail Benchmark Report.

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